Installing Request Tracker in Ubuntu Server

Good day to all,

Im installing RT, can anyone help me installing this step by step. i tried watching a demo on youtube on how to install it. i basically followed the procedure but unfortunately when i start running the apache2 restart error occured. Maybe something wrong about installing.

Hope you can guide me to this

Thank you in advance

Well…without any more information it’s hard to help you.

I’m not running ubuntu server but I can easly guest no one can help you without your

ubuntu version
RT version
RT_SiteConfig.pm
apache_config

Regards

Hi,

IMO the RT install is very well documented, a complete documentation set
is provided with the installation tarball in the docs directory.
You can find it online in the following location:

https://docs.bestpractical.com/rt/4.4.2/index.html

There are three parts to installing RT and these parts are documented in
three locations:

  1. General install instuctions:
    https://docs.bestpractical.com/rt/4.4.2/README.html
    https://docs.bestpractical.com/rt/4.4.2/configure.html

  2. Perl prerequisite instructions:
    https://docs.bestpractical.com/rt/4.4.2/rt_perl.html

  3. Web deployment instructions:
    https://docs.bestpractical.com/rt/4.4.2/web_deployment.html

I’m assuming you are installing the most recent version of RT 4.4.2, if
not replace the 4.4.2 section of the above urls with
the version you are trying to install.

To be able to aid you with specific issues we would require more
detailed information, error messages, RT versions etc…

Hope this helps

Best Regards

Martin

http://alexhall.blot.im/how-i-got-request-tracker-to-work

HI albert_shih

thank you for response. im running ubuntu server 12.04.

Regards

Hi Martin

Thank you for this, for now im going to update first my ubuntu server 12.04 but error occured.

please see attached file

Hi Tobias

Thank you for your response, im going to try this.

Regards

HI Tobias

I got error occured while trying to install apt-get install mysql-client mysql-server.

Please see attached pic

Hope you can help me with this.

Regards

Hi Albert_Shih

I got error occured while installing update on my ubuntu server 12.04

Please see attached pic

Regards

Hi,

Your machine is unable to do a dns lookup for some reason. I’d start by
checking default routes/dns settings/firewall configuration as you seem
to be accessing the box using ssh.

Best Regards

Martin

HI Martin

When i try a ping test i got a bytes reply that means i have an internet connection. so why i encountered error while im trying to update ubuntu server?

Regards

Denver21

Hi Martin

I already configured the problem. your right, i need to put DNS Servers.

Im installing it now and i hope this will work.

Keep in touch

Regards

Denver21

Hi Martin

Please help me with this one, when im running apache this error occured

please see pic

Hope to hear from you

Regards

Denver

Hi Martin

Its done!..

Its time for me to create users.

Regards

Denver

Hi martin

I already installed RT and create users, but when i make sample make “new ticket” it says queue could not be loaded.

please help me bout this

Regards

Good to hear :slight_smile:

Martin

Hi Martin

I have a problem regarding loading queue on my users, how can i solve this?

Please see attached pic

Hope for your response

Thanks and Regards

Denver