Good day to all,
Im installing RT, can anyone help me installing this step by step. i tried watching a demo on youtube on how to install it. i basically followed the procedure but unfortunately when i start running the apache2 restart error occured. Maybe something wrong about installing.
Hope you can guide me to this
Thank you in advance
Well…without any more information it’s hard to help you.
I’m not running ubuntu server but I can easly guest no one can help you without your
ubuntu version
RT version
RT_SiteConfig.pm
apache_config
Regards
Hi,
IMO the RT install is very well documented, a complete documentation set
is provided with the installation tarball in the docs directory.
You can find it online in the following location:
RT 4.4.2 Documentation - Best Practical
There are three parts to installing RT and these parts are documented in
three locations:
-
General install instuctions:
README - RT 4.4.2 Documentation - Best Practical
Configure - RT 4.4.2 Documentation - Best Practical
-
Perl prerequisite instructions:
Rt perl - RT 4.4.2 Documentation - Best Practical
-
Web deployment instructions:
Web deployment - RT 4.4.2 Documentation - Best Practical
I’m assuming you are installing the most recent version of RT 4.4.2, if
not replace the 4.4.2 section of the above urls with
the version you are trying to install.
To be able to aid you with specific issues we would require more
detailed information, error messages, RT versions etc…
Hope this helps
Best Regards
Martin
HI albert_shih
thank you for response. im running ubuntu server 12.04.
Regards
Hi Martin
Thank you for this, for now im going to update first my ubuntu server 12.04 but error occured.
please see attached file
Hi Tobias
Thank you for your response, im going to try this.
Regards
HI Tobias
I got error occured while trying to install apt-get install mysql-client mysql-server.
Please see attached pic
Hope you can help me with this.
Regards
Hi Albert_Shih
I got error occured while installing update on my ubuntu server 12.04
Please see attached pic
Regards
Hi,
Your machine is unable to do a dns lookup for some reason. I’d start by
checking default routes/dns settings/firewall configuration as you seem
to be accessing the box using ssh.
Best Regards
Martin
HI Martin
When i try a ping test i got a bytes reply that means i have an internet connection. so why i encountered error while im trying to update ubuntu server?
Regards
Denver21
Hi Martin
I already configured the problem. your right, i need to put DNS Servers.
Im installing it now and i hope this will work.
Keep in touch
Regards
Denver21
Hi Martin
Please help me with this one, when im running apache this error occured
please see pic
Hope to hear from you
Regards
Denver
Hi Martin
Its done!..
Its time for me to create users.
Regards
Denver
Hi martin
I already installed RT and create users, but when i make sample make “new ticket” it says queue could not be loaded.
please help me bout this
Regards
Hi Martin
I have a problem regarding loading queue on my users, how can i solve this?
Please see attached pic
Hope for your response
Thanks and Regards
Denver