I am having problems with getting RT to start again aftter installing The
SLA 0.03 extension.
I get the following error in the Web Logs.
[error] Require of RT::Condition::SLA_RequireDefault failed.\nCan’t locate
RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-FM/lib
/usr/local/lib/rt3/plugins/RT-IR/lib
/usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5
/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/site_perl . /etc/httpd) at (eval
2651) line 2.\n\nCompilation failed in require at (eval 2) line 1.\n
I can’t seem to find where the path to the SLA_RequireDefault.pm needs to be
added so that RT will start.
Base OS is Fedora Core 14, web server Build
RT 3.8.8 installed via YUM
Mysqld installed via YUM
RTFM 2.4.2 installed
RT-IR 2.4.2 installed
RT-Authen-ExternalAuth-0.08 installed
RT-Action-NotifyGroup-0.02 installed
bestpractical-rt-extension-jsgantt0d1cacc1 installed
I am having problems with getting RT to start again aftter installing The
SLA 0.03 extension.
I get the following error in the Web Logs.
You don’t appear to have added RT::Extension::SLA to your @Plugins
line with all the other extensions you have installed
-kevin
[error] Require of RT::Condition::SLA_RequireDefault failed.\nCan’t locate
RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-FM/lib /usr/local/lib/rt3/plugins/RT-IR/lib
/usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5
/usr/local/lib64/perl5
/usr/local/share/perl5 /usr/lib64/perl5
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl
/usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line
2.\n\nCompilation failed in require
at (eval 2) line 1.\n
I can’t seem to find where the path to the SLA_RequireDefault.pm needs to
be added so that RT
will start.
Base OS is Fedora Core 14, web server Build
RT 3.8.8 installed via YUM
Mysqld installed via YUM
RTFM 2.4.2 installed
RT-IR 2.4.2 installed
RT-Authen-ExternalAuth-0.08 installed
RT-Action-NotifyGroup-0.02 installed
bestpractical-rt-extension-jsgantt0d1cacc1 installed
Gary L. Bristol
CISSP, CRISC, RHCE
405-623-9503
Hi Kevin, I am having the same issue and struggling for the past few days
without any luck, appreciate if you can point me in the right direction
I am having problems with getting RT to start again aftter
installing The
SLA 0.03 extension.
I get the following error in the Web Logs.
You don’t appear to have added RT::Extension::SLA to your @Plugins
line with all the other extensions you have installed
-kevin
[error] Require of RT::Condition::SLA_RequireDefault failed.\nCan’t
locate
RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-FM/lib
/usr/local/lib/rt3/plugins/RT-IR/lib
/usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib
/usr/share/perl5
/usr/local/lib64/perl5
/usr/local/share/perl5 /usr/lib64/perl5
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl
/usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line
2.\n\nCompilation failed in require
at (eval 2) line 1.\n
I can’t seem to find where the path to the SLA_RequireDefault.pm
needs to
be added so that RT
will start.
Base OS is Fedora Core 14, web server Build
RT 3.8.8 installed via YUM
Mysqld installed via YUM
RTFM 2.4.2 installed
RT-IR 2.4.2 installed
RT-Authen-ExternalAuth-0.08 installed
RT-Action-NotifyGroup-0.02 installed
bestpractical-rt-extension-jsgantt0d1cacc1 installed
Gary L. Bristol
CISSP, CRISC, RHCE
405-623-9503
Hi Kevin, I am having the same issue and struggling for the past few days
without any luck, appreciate if you can point me in the right direction
Thanks and Best Regards
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i’m dealing with missing INC by adding
a line such this one at the begining of the RT_SiteConfig.pm file :
use lib ‘/opt/rt3/local/plugins/xxxyourplguin/lib’;
and there it goes, RT si starting ok
Raphaël
Hi Raphaël, I added a line as below but the error still
comes and RT would not start
use lib’/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib’;
try with a space afeter “lib” and with a leading /, i forgotted to mention
that
so your line would be :
use lib ‘/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib/’;
and maybe also verify that SLA_RequireDefault.pm really is in this
directory
Rapha�l
i’m dealing with missing INC by adding
a line such this one at the begining of the RT_SiteConfig.pm file :
use lib ‘/opt/rt3/local/plugins/xxxyourplguin/lib’;
and there it goes, RT si starting ok
Rapha?l
Hi Rapha?l, I added a line as below but the error still
comes and RT would not start
use lib’/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib’;
" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caract�re priv�. S’ils ne vous sont
pas destin�s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque mani�re que ce
soit le contenu. Si ce message vous a �t� transmis par erreur, merci d’en
informer l’exp�diteur et de supprimer imm�diatement de votre syst�me
informatique ce courriel ainsi que tous les documents qui y sont attach�s."
" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."
try with a space afeter “lib” and with a
leading /, i forgotted to mention that
so your line would be :
use lib ‘/usr/local/rt-3.8.8-ora/local/plugins/RT-Extension-SLA/lib/’;
and maybe also verify that SLA_RequireDefault.pm really
is in this directory
Raphaël
Hi Raphaël
I did try all that with out any luck and the file it looking
for is under
Go to Configuration → Tools → System Configuration and make sure @Plugins option lists all extensions you’re using.On Wed, Apr 6, 2011 at 10:05 AM, Asanka asanka_gunasekera@yahoo.co.uk wrote:
On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote:
I am having problems with getting RT to start again aftter installing The
SLA 0.03 extension.
I get the following error in the Web Logs.
You don’t appear to have added RT::Extension::SLA to your @Plugins
line with all the other extensions you have installed
-kevin
[error] Require of RT::Condition::SLA_RequireDefault failed.\nCan’t locate
RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-FM/lib /usr/local/lib/rt3/plugins/RT-IR/lib
/usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5
/usr/local/lib64/perl5
/usr/local/share/perl5 /usr/lib64/perl5
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl
/usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line
2.\n\nCompilation failed in require
at (eval 2) line 1.\n
I can’t seem to find where the path to the SLA_RequireDefault.pm needs to
be added so that RT
will start.
Base OS is Fedora Core 14, web server Build
RT 3.8.8 installed via YUM
Mysqld installed via YUM
RTFM 2.4.2 installed
RT-IR 2.4.2 installed
RT-Authen-ExternalAuth-0.08 installed
RT-Action-NotifyGroup-0.02 installed
bestpractical-rt-extension-jsgantt0d1cacc1 installed
Gary L. Bristol
CISSP, CRISC, RHCE
405-623-9503
Hi Kevin, I am having the same issue and struggling for the past few days
without any luck, appreciate if you can point me in the right direction