Make sure you follow the installation instructions to the T.
First, if the make install fails, you need to drop the database before
attempting the make install again. The make file makes this easy…all you
have to do is type “make dropdb.”
You must edit the make file and create the rt group within Linux first
before you do the make install. There is a DB_DBA_PASSWORD parameter in the
make file that you need to set so that when the install runs it logs in with
that username and password as supplied in the Makefile. When you install
MySQL the password is blank (at least it was during my install) which means
you have to set it. The password you set using the MySQL tools should match
the one in the Makefile BEFORE you run the installation.
Ensure you have the MySQL client tools installed too…the tool you need to
change the password comes with this package. Once the server and the client
tools are installed, type the following to change your MySQL password:
/usr/bin/mysqladmin -u root -p password ‘new-password’
Where ‘new-password’ is the one that matches the one in the Makefile (w/out
the quotes). It should prompt you for a password when you run this.
Assuming it’s still blank, just hit enter.
Hope this helps.
yan seiner wrote:
I am trying to install RT on a RedHat 7.2 box. I’ve finally got Apache,
perl, and everything else happy, but I can’t get RT installed.
Basically, the install script asks me for the passwords, and then fails
to crate the rt_user.
I’m not familiar at all with MySQL, so I can’t tell if it’s an RT
problem or a MySQL problem.
I am also confused by the fact that I only added a root password, but
the script asks for 2 admin passwords and a user password. I am not
clear if these are to be created by RT or if they’re supposed to be