Install RT 1.0.7

Hi,

I have a small problem and hope you can help me.
I try to install RT 1.0.7 on a current distribution - I know, crazy
request :wink:
After upgrade the hardware and software, I try to keep an untouched
installation of RT parallel to a new one.

So my simple request: Just install a fresh installation of RT 1.0.7 on
Ubuntu or Debian or something else.
I tried a lot on Ubuntu 8.10, but nothing worked. All the time I failed
at the Msql-Mysql-module. I don’t know a lot about Perl and Perl
modules. But I belief, with Debian package “libdbd-mysql-perl” I get
everything that’s necessary. So every try to install the module manually
doesn’t works (I think, because it’s already installed - but I’m not
sure).
If I try to open RT in the browser, I get error 500 and can find “Can’t
locate Mysql.pm in @INC” in the Apache logs. As I read in the FAQ, the
module probably wasn’t compiled correctly.

Unfortunately, I run slowly out of ideas. What else could I try? As
said: Simply to install 1.0.7 on a naked system would already suffice
completely. Unfortunately, this does not even work yet, however.

Many thanks for every idea :slight_smile:

Best regards,
Markus Hummel

Hi,

I have a small problem and hope you can help me.
I try to install RT 1.0.7 on a current distribution - I know, crazy
request :wink:

Perhaps you could tell us what you’re actually trying to accomplish by
installing RT 1.0.

In general, I’d recommend finding a debian distribution from around then
and running it in vmware, if you really need to run RT 1.0.

Hi,

Many thanks for your fast answer.
At the moment we are using a RT 1.0.7 installation on an old machine. The OS and the OS configuration are a nightmare.
Because hardware and RT are very old, our admin decided to move to a new system. The idea: Install a new ticket request system (such as RT or OTRS) on a VMware machine. To keep all the old tickets, we would like to install RT 1 parallel to the new system on the same machine read only.
Actually this should not be a great problem. Unfortunately, the Perl module causes problems, however.

So far everything correct?
If this should not work so, we would install a second Debian parallel if necessary as suggested. Somebody still sees an alternative to the second machine?

Best regards,
Markus Hummel-----Ursprüngliche Nachricht-----
Von: Jesse Vincent [mailto:jesse@bestpractical.com]
Gesendet: Mittwoch, 1. April 2009 17:56
An: Markus Hummel
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Install RT 1.0.7

On Wed 1.Apr’09 at 16:37:23 +0200, Markus Hummel wrote:

Hi,

I have a small problem and hope you can help me.
I try to install RT 1.0.7 on a current distribution - I know, crazy
request :wink:

Perhaps you could tell us what you’re actually trying to accomplish by
installing RT 1.0.

In general, I’d recommend finding a debian distribution from around then
and running it in vmware, if you really need to run RT 1.0.

Hi,

Many thanks for your fast answer.
At the moment we are using a RT 1.0.7 installation on an old machine. The OS and the OS configuration are a nightmare.
Because hardware and RT are very old, our admin decided to move to a new system. The idea: Install a new ticket request system (such as RT or OTRS) on a VMware machine. To keep all the old tickets, we would like to install RT 1 parallel to the new system on the same machine read only.

Why not use the RT upgrade tools to move your RT1 tickets to a newer RT?

Actually the idea of leaving the old system 1 for 1 was. Not carrying out any change at the contents and at the appearance.
But if it cannot be solved differently, of course this is also worth a consideration.

So remain summarizing left:
a.) Use separate virtual machine.
b.) Convert RT to a newer version.
c.) Use an old(er) OS.

These are my possible options, aren’t they? No (easy) way to fix the perl problem and correct something on perl or RT? I think the problem is the mysql emulation, isn’t it?

Best regards,
Markus HummelVon: Jesse Vincent [mailto:jesse@bestpractical.com]
Gesendet: Donnerstag, 2. April 2009 16:20
An: Markus Hummel
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Install RT 1.0.7

Hi,

Many thanks for your fast answer.
At the moment we are using a RT 1.0.7 installation on an old machine. The OS and the OS configuration are a nightmare.
Because hardware and RT are very old, our admin decided to move to a new system. The idea: Install a new ticket request system (such as RT or OTRS) on a VMware machine. To keep all the old tickets, we would like to install RT 1 parallel to the new system on the same machine read only.

Why not use the RT upgrade tools to move your RT1 tickets to a newer RT?

Actually this should not be a great problem. Unfortunately, the Perl module causes problems, however.

So far everything correct?
If this should not work so, we would install a second Debian parallel if necessary as suggested. Somebody still sees an alternative to the second machine?

Best regards,
Markus Hummel

-----Ursprüngliche Nachricht-----
Von: Jesse Vincent [mailto:jesse@bestpractical.com]
Gesendet: Mittwoch, 1. April 2009 17:56
An: Markus Hummel
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Install RT 1.0.7

Hi,

I have a small problem and hope you can help me.
I try to install RT 1.0.7 on a current distribution - I know, crazy
request :wink:

Perhaps you could tell us what you’re actually trying to accomplish by
installing RT 1.0.

In general, I’d recommend finding a debian distribution from around then
and running it in vmware, if you really need to run RT 1.0.

Hi markus,
We had a similar problem in the past, not for rt 1 but for RT2 and a brand new system, os. What we did several years ago was, we installed the new system RT3 and then we had all needed perl modules, later we simply copied the rt2 files to the new server and also moved the old db to the new server, rt started up without any problems, try it out in a vm, it is not a big deal!

Torsten

----- Originalnachricht -----Von: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: Jesse Vincent jesse@bestpractical.com
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Thu Apr 02 17:29:46 2009
Betreff: Re: [rt-users] Install RT 1.0.7

Actually the idea of leaving the old system 1 for 1 was. Not carrying out any change at the contents and at the appearance.
But if it cannot be solved differently, of course this is also worth a consideration.

So remain summarizing left:
a.) Use separate virtual machine.
b.) Convert RT to a newer version.
c.) Use an old(er) OS.

These are my possible options, aren’t they? No (easy) way to fix the perl problem and correct something on perl or RT? I think the problem is the mysql emulation, isn’t it?

Best regards,
Markus Hummel

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-----Urspruengliche Nachricht-----
Von: Jesse Vincent [mailto:jesse@bestpractical.com]
Gesendet: Donnerstag, 2. April 2009 16:20
An: Markus Hummel
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Install RT 1.0.7

Hi,

Many thanks for your fast answer.
At the moment we are using a RT 1.0.7 installation on an old machine. The OS and the OS configuration are a nightmare.
Because hardware and RT are very old, our admin decided to move to a new system. The idea: Install a new ticket request system (such as RT or OTRS) on a VMware machine. To keep all the old tickets, we would like to install RT 1 parallel to the new system on the same machine read only.

Why not use the RT upgrade tools to move your RT1 tickets to a newer RT?

Actually this should not be a great problem. Unfortunately, the Perl module causes problems, however.

So far everything correct?
If this should not work so, we would install a second Debian parallel if necessary as suggested. Somebody still sees an alternative to the second machine?

Best regards,
Markus Hummel

-----Urspruengliche Nachricht-----
Von: Jesse Vincent [mailto:jesse@bestpractical.com]
Gesendet: Mittwoch, 1. April 2009 17:56
An: Markus Hummel
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Install RT 1.0.7

Hi,

I have a small problem and hope you can help me.
I try to install RT 1.0.7 on a current distribution - I know, crazy
request :wink:

Perhaps you could tell us what you’re actually trying to accomplish by
installing RT 1.0.

In general, I’d recommend finding a debian distribution from around then
and running it in vmware, if you really need to run RT 1.0.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Actually the idea of leaving the old system 1 for 1 was. Not carrying out any change at the contents and at the appearance.
But if it cannot be solved differently, of course this is also worth a consideration.

So remain summarizing left:
a.) Use separate virtual machine.
b.) Convert RT to a newer version.
c.) Use an old(er) OS.

d) Update RT 1.0.x to work with modern infrastructure. This requires
some perl knowledge, but could be done either by a member of your team
or by folks at Best Practical. It’s probably not the cheapest option,
though.

Many thanks for all your support.
I tested with different Debian and Ubuntu versions. With Debian 4 everything still works without problems. After that something changes in the perl module. If I take 6 old packages into a new system from here, this also works.

To avoid later problems with the packet management we separate the whole into different virtual machines.

Debian 4 -> RT1
Debian5/Ubuntu8 -> new ticket system

So the problem isn’t solved perfectly, but the solution is absolutely sufficient :wink:
Thank you.

Best regards,
Markus Hummel-----Ursprüngliche Nachricht-----
Von: Jesse Vincent [mailto:jesse@bestpractical.com]
Gesendet: Donnerstag, 2. April 2009 17:59
An: Markus Hummel
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Install RT 1.0.7

On Thu, Apr 02, 2009 at 05:29:46PM +0200, Markus Hummel wrote:

Actually the idea of leaving the old system 1 for 1 was. Not carrying out any change at the contents and at the appearance.
But if it cannot be solved differently, of course this is also worth a consideration.

So remain summarizing left:
a.) Use separate virtual machine.
b.) Convert RT to a newer version.
c.) Use an old(er) OS.

d) Update RT 1.0.x to work with modern infrastructure. This requires
some perl knowledge, but could be done either by a member of your team
or by folks at Best Practical. It’s probably not the cheapest option,
though.