I am installing RT 3.4.2 on a RHEL4 ES server. Followed the instructions on the wiki
and am having problems with make initialize-database. When prompted for user’s database
password am using root’s password for mysql. Here is what I get:
Now creating a database for RT.
Creating mysql database rt3.
Now populating database schema.
Creating database schema.
Done setting up database schema.
Now inserting database ACLs
Done setting up database ACLs.
Now inserting RT core system objects
[Thu May 19 19:50:06 2005] [crit]: Connect Failed Access denied for user ‘root’@‘localhost’ (using password: YES)
at //opt/rt3/sbin/rt-setup-database line 384
(/opt/rt3/lib/RT.pm:285)
make: *** [initialize-database] Error 255
I have modified the following entries in RT_SiteConfig.pm:
$rtname <fqdn of server>
$DataBaseHost <’’>
$DataBaseRTHost <’’>
$DatabaseUser <root>
$DatabasePassword <my password>
Permissions on RT_SiteCongig.pm are 550 root.rt
Any assistance would be appreciated
Steve Ingersoll
Nevada State Health Division