Install Issue

I am installing RT 3.4.2 on a RHEL4 ES server. Followed the instructions on the wiki

and am having problems with make initialize-database. When prompted for user’s database

password am using root’s password for mysql. Here is what I get:

Now creating a database for RT.

Creating mysql database rt3.

Now populating database schema.

Creating database schema.

Done setting up database schema.

Now inserting database ACLs

Done setting up database ACLs.

Now inserting RT core system objects

[Thu May 19 19:50:06 2005] [crit]: Connect Failed Access denied for user ‘root’@‘localhost’ (using password: YES)

at //opt/rt3/sbin/rt-setup-database line 384


make: *** [initialize-database] Error 255

I have modified the following entries in

$rtname <fqdn of server>

$DataBaseHost <’’>

$DataBaseRTHost <’’>

$DatabaseUser <root>

$DatabasePassword <my password>

Permissions on are 550 root.rt

Any assistance would be appreciated

Steve Ingersoll

Nevada State Health Division