I need to create an account for a catch-all email address that will be sending requests to our RT from a separate workflow. No matter which user triggers the action, the email will appear to come from product.suport@company.com.
When I try to use the GUI to create the user, it fails…looking at the log file, it seems to be because it can’t find an equivalent user in our company-wide Active Directory. (This is a useful thing to seed most user details…name, department, phone, etc. for real people.)
I don’t need all the details for this user, so I decided I’d be OK to have the user created without all the extra goodies, and went right to the mysql command line.
insert into Users set Name=‘productsupport’, EmailAddress=‘product.support@company.com’;
This succeeded fine…I can see the row is in the database. But when I try to call up the user from the admin GUI, it says it can’t find it. Are there other fields I should fill in? Are there actually other tables that need rows inserted too?
Kendric Beachey
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