Insert CustomFieldValues into Subject

RT Users
1

Hello everybody,

we are trying to use a script, which puts the input of two CustomFields into the subject. We already found a way to manage it, but it only works with one CustomField:

here is the custom preparation code:
return 0 unless (!$self->TicketObj->Subject);
return 1;

custom cleanup code:
my $subject1 = $self->TicketObj->FirstCustomFieldValue(‘Choose_subject_here’);
my $subject2 = $self->TicketObj->FirstCustomFieldValue(‘Choose_subject_here’);

$self->TicketObj->SetSubject=$subject1;
$self->TicketObj->SetSubject=$subject2;

return 1;

If we create a new variable and try to concat both, it only uses one. Do we use the wrong Method(FirstCustomFieldValue) or do we need to concat the variables in a special way?

Thanks,
mrd

2

Unless I’m mis-reading/mis-understanding, you’re getting the value from the same custom field and putting it into $subject1 and $subject2 variables. If you have two custom fields, I’d have expected to see to different names in the FirstCustomFieldValue() parameter.

1 Like
3

It’s a different field, I forgott to change the name (copy/paste :roll_eyes:).

Edit:
my $subject1 = $self->TicketObj->FirstCustomFieldValue(‘First’);
my $subject2 = $self->TicketObj->FirstCustomFieldValue(‘Second’);

Edit2:
In the script-code the identifiers from subject1/2 are differnt, so it wasn’t the problem.

4

So if you do something like:

$self->TicketObj->SetSubject("$subject1 / $subject2");

instead of your two calls to SetSubject, what do you get?

1 Like
5

It creates two objects with hashvalues:

RT::ObjectCustomFieldValuee=HASH(0x00000) / RT::ObjectCustomFieldValuee=HASH(0x00000)

Seem like it can’t convert the two CustomFields?

6

Try:
my $subject1 = $self->TicketObj->FirstCustomFieldValue(‘Choose_subject_here’);
my $subject2 = $self->TicketObj->FirstCustomFieldValue(‘Choose_subject_here’);
$self->TicketObj->SetSubject("$subject1 $subject2");

1 Like
7

Creates the same output without Slash (/).

8

What about:

my $subject1 = $self->TicketObj->FirstCustomFieldValue(‘First’)->Content;
my $subject2 = $self->TicketObj->FirstCustomFieldValue(‘Second')->Content;
$self->TicketObj->SetSubject("$subject1 $subject2");
1 Like
9

Not working. I don’t get it, seems so simple to concat two Strings.
Thanks for all the replies!

10

We had another problem with our variables and fixed it.
Now its working. Thank you all :slightly_smiling_face: