Hi,
I have installed rt 3.0.10, apache 2-2.0.47, perl5.8.0,
mod_fastcgi-2.4.2 on mandrake 9.1. The following error sometimes appears
in /var/log/httpd/rterror.log:
It looks that autoreplay message (scrip 2) wasn’t sent to the requestor.
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: [Thu May 27 17:48:57 2004]
[error]: Scrip 2 died. - Insecure dependency in eval while running
setgid at /usr/lib/perl5/site_perl/5.8.0/Text/Template.pm line 319.
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: Stack:
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/usr/lib/perl5/site_perl/5.8.0/Text/Template.pm:319]
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Template_Overlay.pm:395]
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Template_Overlay.pm:315]
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Action/SendEmail.pm:210]
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:199]
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Scrip_Overlay.pm:402]
[Thu May 27 19:48:57 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Scrip_Overlay.pm:345]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Scrips_Overlay.pm:196]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Transaction_Overlay.pm:118]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3810]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Ticket_Overlay.pm:629]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/lib/RT/Interface/Email.pm:670]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
[/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:31]
[Thu May 27 19:48:59 2004] [error] [client 192.168.6.3] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
(/opt/rt3/lib/RT/Scrip_Overlay.pm:371)
This is part of /var/log/syslog:
May 27 19:48:56 fserver postfix/smtpd[3209]: connect from
maingate.mydomain.tld[192.168.6.1]
May 27 19:48:56 fserver postfix/smtpd[3209]: DEFEF10051:
client=maingate.mydomain.tld[192.168.6.1]
May 27 19:48:56 fserver postfix/cleanup[3213]: DEFEF10051:
message-id=41109-220045225162740705@pc
May 27 19:48:56 fserver postfix/nqmgr[1840]: DEFEF10051:
from=dxs@seznam.cz, size=8975, nrcpt=1 (queue active)
May 27 19:48:56 fserver postfix/smtpd[3209]: disconnect from
maingate.mydomain.tld[192.168.6.1]
May 27 19:48:57 fserver RT: Converting ‘windows-1250’ to ‘utf-8’ for
text/plain -
May 27 19:48:57 fserver RT: Guessed encoding: ascii
May 27 19:48:57 fserver RT: Guessed encoding: ascii
May 27 19:48:57 fserver RT: Scrip 2 died. - Insecure dependency in eval
while running setgid at /usr/lib/perl5/site_perl/5.8.0/Text/Template.pm
line 319. Stack:
[/usr/lib/perl5/site_perl/5.8.0/Text/Template.pm:319]
[/opt/rt3/lib/RT/Template_Overlay.pm:395]
[/opt/rt3/lib/RT/Template_Overlay.pm:315]
[/opt/rt3/lib/RT/Action/SendEmail.pm:210]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:199]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:402]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:345]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:196]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:118]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3810]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:629]
[/opt/rt3/lib/RT/Interface/Email.pm:670]
[/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:31]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:371)
May 27 19:48:58 fserver RT:
rt-3.0.10-345-1999.9.9586488733096@mydomain.tld #345/1999 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:92)
May 27 19:48:58 fserver postfix/pickup[3207]: 7BD3F10053: uid=72
from=
May 27 19:48:58 fserver postfix/cleanup[3213]: 7BD3F10053:
message-id=rt-3.0.10-345-1999.9.9586488733096@mydomain.tld
May 27 19:48:58 fserver RT:
rt-3.0.10-345-1999.9.9586488733096@mydomain.tld sent To: Cc: Bcc:
callcenter@mydomain.tld (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
May 27 19:48:58 fserver postfix/nqmgr[1840]: 7BD3F10053:
from=apache@mydomain.tld, size=8506, nrcpt=1 (queue active)
May 27 19:48:58 fserver postfix/smtp[3221]: 7BD3F10053:
to=callcenter@mydomain.tld, relay=mydomain.tld[192.168.6.1], delay=0,
status=sent (250 ok 1085680146 qp 10757)
May 27 19:48:58 fserver RT:
rt-3.0.10-345-1999.12.1724513236909@mydomain.tld #345/1999 - Scrip 16
Notify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
May 27 19:48:59 fserver RT:
rt-3.0.10-345-1999.12.1724513236909@mydomain.tld No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
May 27 19:48:59 fserver RT: Ticket 345 created in queue ‘General’ by
dxs@seznam.cz (/opt/rt3/lib/RT/Ticket_Overlay.pm:640)
May 27 19:48:59 fserver postfix/local[3217]: DEFEF10051:
to=info@fserver.mydomain.tld, relay=local, delay=3, status=sent
(“|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt.mydomain.tld”)
Maybe it relates to charset encoding or incorrect autoresponse template.
Thanks for any help.
Peter.