Inline attachments in 'rich text' formatted ticket requests no longer displaying


Long time reader, first time poster.

I have an install of RT 3.6.3 that has shown some strange behaviour of
late. (Running on Debian Linux with Perl 5.8.8 and Apache 2.0.51)

Prior to my upgrading Perl from 5.8.5 to 5.8.8, all incoming tickets
formatted as ‘Rich Text’ with inline attachments (screenshots, generally
in BMP format) displayed with no problems. Post Perl upgrade, and after
updating all the relevant Perl modules via CPAN, the attachments no long
display inline. Inline attachments (as well as all other types) display
fine otherwise, so long as the email format is HTML.

Has anyone else experienced this issue, or can someone point me to the
relevant part of the code base that would handle the MIME content
display? I’m happy to provide config/install details as needed.



Sasha Gerrand
Web & Database Developer

Austbrokers Holdings Limited
Level 21, 111 Pacific Highway
North Sydney NSW 2060
PO Box 1813 North Sydney NSW 2060

Ph: 02 9935 2230
Mobile: 0431 895 718

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