Learning how rights work, and assigning them appropriately, is the first
and most important task of learning to be an RT admin
You bet. But some hints aren’t a bad thing, and you provide them
But it’s not so bad. As a rough start, you can use Configuration,
Global, Group Rights to give all privileged users a set of starting
rights. That will get you up and running. I recommend:
And here, you sort of suggest inadvertantly something that’s been
running through my head: I think it would be useful if there were a way
to save ‘permission slips’: named groupings of permissions that you
commonly apply to people in various categories.
Group permissions can do some of this, but I suspect not all the things
that the more general approach would make possible.
Being able to subtract permissions would be a help, as well.
Jay R. Ashworth email@example.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system adminstrator. Or two. --me