Hi rt-users, hi rt-devel,
We needed to give some of our customers which use the SelfService
Interface the ability to provide the Initial Priority for a new Ticket.
Here is what I did:
Copied WebRT/html/SelfService/Create.html to
local/WebRT/html/SelfService/Create.html and changed it according to
the patch at the and of the mail. Copied Copied
WebRT/html/SelfService/Display.html to
local/WebRT/html/SelfService/Display.html and changed it…
I know it is quite simple, but thought it might be nice to share it.
Regards,
Benne
P.S.: Now I have to find a way to let the SelfService User Modify the
Priority without having the right to ModifyTicket.
--------- begin patch ---------
*** /usr/local/rt2/WebRT/html/SelfService/Create.html Wed Nov 7
00:07:02 2001
— /usr/local/rt2/local/WebRT/html/SelfService/Create.html Thu Nov
28 12:32:03 2002
*** 43,48 ****
— 43,56 ----
--------- begin patch ---------
*** /usr/local/rt2/WebRT/html/SelfService/Display.html Fri Feb 8
07:23:52 2002
— /usr/local/rt2/local/WebRT/html/SelfService/Display.html Thu Nov
28 12:32:42 2002
*** 144,149 ****
— 144,150 ----
Requestor=> @Requestors,
Cc => @Cc,
Subject=>$ARGS{Subject},
InitialPriority=>$ARGS{InitialPriority},
MIMEObj => $MIMEObj
);
unless ($id && $Trans) {
--------- end patch ---------
Benjamin Boksa
b.boksa@sidebysite.de
side by site GmbH & Co. KG
Druckgestaltung & Webdesign
Barbarastr. 3-9 (Block 6)
D-50735 Koeln
Fon: +49 221 2790964
Fax: +49 221 2790965