Initial Login

RT Users
1

I have installed Request Tracker 2.0.14 seemingly successfully except for
one thing: I can’t login to the web interface! As far as I can tell, I have
the user permissions setup correctly in MySQL but for the life of me can’t
figure out why I can’t login. Is there a default administrator login to the
web interface? I looked through the docs and the only thing I could find
was how to create users and queues, but shouldn’t I be able to login to be
able to create users in the first place? BTW, I tried logging in with the
$DatabaseUser and its password as defined in config.pm.
Thanks in advance!
Brad

2

Brad Leak wrote:

3

I just built and installed RT 3.0.2. I believe that I accepted the
default username/password combination of rt_user and rt_pass, but I’m
unable to login to the system for the first time. Did I miss a step?
Are there any ways to figure out why I can’t connect?

Thanks.

4

rt_user and rt_pass are username/password for the MySql database.

You won’t login to the database directly if you browse to the web interface page.

Step 8 from the README says:

NOTE: root’s password for the web interface is “password”.

(without the quotes.) Not changing it is a SECURITY risk.

You can change it from within the web interface.

Greg

Gregory L. Hering

(256) 722-6420

4807 Bradford Dr

Benchmark Electronics, Inc.

Hunvtsville, Al 35805-----Original Message-----
From: Andy Melton [mailto:amelton@gservices-us.com]
Sent: Tuesday, May 13, 2003 3:19 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Initial Login

I just built and installed RT 3.0.2. I believe that I accepted the default username/password combination of rt_user and rt_pass, but I’m unable to login to the system for the first time. Did I miss a step? Are there any ways to figure out why I can’t connect?

Thanks.