This looks like a possibility many thanks for the prompt response, do you know if it is documented anywhere in full I guess probably in the Docs. Is it possible to RT command line to ingest the file as I want to automate the whole process i.e a file get delivered to my RT server and at a given time a cronjob run the ingest process and then generates a report of what was done, bit more complex than my post indicated I know.
Best regards SimonFrom: Raed El-Hames [mailto:firstname.lastname@example.org]
Sent: 21 May 2009 11:31
To: Simon Dray
Subject: Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Do you mean something similar to :
Simon Dray wrote:
Has anyone had to use csv,xml,plain or xls files and then ingest them
into RT to Create, Change or delete I ask the question because there
is no point in re-inventing the wheel if something has already been
written that can be shared.