Infos for staff about requestors

RT Developers
1

When a priviledged user looks at a ticket he gets this:

More about XXXXXXXXX
Comments about this user:
No comment entered about this user
This user’s 10 highest priority tickets:

And if they click on more about they don’t see the workphone number, which can be interesting

With this patch the commens are public (anyway only priviledged users get this info)

Patch applies to: RT 3.0.4

diff:

— User_Overlay.pm.bak 2004-04-01 18:18:28.000000000 +0200
+++ User_Overlay.pm 2004-04-01 18:44:46.000000000 +0200
@@ -68,7 +68,7 @@
Password =>
{ write => 1, type => ‘varchar(40)’, default => ‘’},
Comments =>

  •            {read => 1, write => 1, admin => 1, type => 'blob', default => ''},

  •            {read => 1, write => 1, public =>1, admin => 1, type => 'blob', default => ''},
   Signature =>
           {read => 1, write => 1, type => 'blob', default => ''},
   EmailAddress =>

@@ -104,7 +104,7 @@
HomePhone =>
{read => 1, write => 1, type => ‘varchar(30)’, default => ‘’},
WorkPhone =>

  •            {read => 1, write => 1, type => 'varchar(30)', default => ''},

  •            {read => 1, write => 1, public =>, type => 'varchar(30)', default => ''},
   MobilePhone =>
           {read => 1, write => 1, type => 'varchar(30)', default => ''},
   PagerPhone =>

Hope someone finds it interesting.

SAmuel

2

Senoner Samuel wrote:

When a priviledged user looks at a ticket he gets this:

More about XXXXXXXXX
Comments about this user:
No comment entered about this user
This user’s 10 highest priority tickets:

And if they click on more about they don’t see the workphone number, which can be interesting

With this patch the commens are public (anyway only priviledged users get this info)

Patch applies to: RT 3.0.4

diff:
[snip]
WorkPhone =>

  •            {read => 1, write => 1, type => 'varchar(30)', default => ''},

  •            {read => 1, write => 1, public =>, type => 'varchar(30)', default => ''},

                                       ^^^^^^^^^^^^^^ What is it?

[snip]

3

Sorry, missed something, for me comment was more important than work phone, here the new diff:

— User_Overlay.pm.bak 2004-04-01 18:18:28.000000000 +0200
+++ User_Overlay.pm 2004-04-02 18:48:15.000000000 +0200
@@ -68,7 +68,7 @@
Password =>
{ write => 1, type => ‘varchar(40)’, default => ‘’},
Comments =>

  •            {read => 1, write => 1, admin => 1, type => 'blob', default => ''},

  •            {read => 1, write => 1, public => 1, admin => 1, type => 'blob', default => ''},
   Signature =>
           {read => 1, write => 1, type => 'blob', default => ''},
   EmailAddress =>

@@ -104,7 +104,7 @@
HomePhone =>
{read => 1, write => 1, type => ‘varchar(30)’, default => ‘’},
WorkPhone =>

  •            {read => 1, write => 1, type => 'varchar(30)', default => ''},

  •            {read => 1, write => 1, public => 1, type => 'varchar(30)', default => ''},
   MobilePhone =>
           {read => 1, write => 1, type => 'varchar(30)', default => ''},
   PagerPhone =>

Thanks Ruslan!

Samuel