Information regarding RT plus Fetchmail

Hi guys I would like to be able to download mail from a POP server and sent it to the rt-mailgate program. And when I am sending mail I would like to know also if that is possible to send through the POP server, or I can just use sendmail. (Sending mail is not the biggest problem, downloading is). If anyone has information on how to set that up, or know where I can find information please let me know.

Thanks,
pmessri@earthlink.net
Pedram

I’m not sure what you’re trying to accomplish, but my opinion is that RT’s
mail interface is one of it’s strongest points. If you don’t have a server
with an MX record to send mail specifically for RT and all of it’s aliases,
can you influence your mail administrator to create some aliases for you on
their server? You’re really missing out if you are strapped to an external
POP account.

If you absolutely need to proxy mail through a POP3 account, can you use
forwarding? If not, I’d suggest you look at Mail::POP3Client for a
solution. You’ll need to do some creative header re-writes to make it
useful, but it’s possible, I imagine.

For sending mail from RT, a functional sendmail (or equivalent) is all that
you would need.

Regards,

RussFrom: pmessri@earthlink.net
To: rt-users@lists.bestpractical.com; rt-devel@lists.bestpractical.com
Sent: Tuesday, March 02, 2004 6:41 PM
Subject: [rt-users] Information regarding RT plus Fetchmail

Hi guys I would like to be able to download mail from a POP server and
sent it to the rt-mailgate program. And when I am sending mail I would like
to know also if that is possible to send through the POP server, or I can
just use sendmail. (Sending mail is not the biggest problem, downloading
is). If anyone has information on how to set that up, or know where I can
find information please let me know.

Thanks,
pmessri@earthlink.net
Pedram


rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Pedram,

pmessri@earthlink.net wrote:

Hi guys I would like to be able to download mail from a POP server and
sent it to the rt-mailgate program. And when I am sending mail I would like
to know also if that is possible to send through the POP server, or I can
just use sendmail. (Sending mail is not the biggest problem, downloading is).

We use fetchmail here. Our .procmailrc looks like this:

:0

  • ^TO_foo-comment@us.com
    |/opt/rt3/bin/rt-mailgate --queue “foo support” --action comment --url
    http://localhost/rt/

:0

  • ^TO_foo@us.com
    |/opt/rt3/bin/rt-mailgate --queue “foo support” --action correspond
    –url http://localhost/rt/

Please format your mail properly (linebreaks at 72nd column), and don’t
CC: the devel list with non-devel questions.

Thanks,
mike

“Russ Roff” rroff@stny.rr.com writes:

I’m not sure what you’re trying to accomplish, but my opinion is that RT’s
mail interface is one of it’s strongest points. If you don’t have a server
with an MX record to send mail specifically for RT and all of it’s aliases,
can you influence your mail administrator to create some aliases for you on
their server? You’re really missing out if you are strapped to an external
POP account.

there’s no reason you lose any of that with RT in a pop and fetchmail
setup. RT’s outgoing mail is completely unaffected, and it would just
add a delay to the incoming mail.

seph

Hey guys,

I have qmail + vpopmail setup for email and I have a working RT setup.
Vpopmail handles the virtualdomain interpid.net, but I have setup a
locals just for rt called interpid-rt in the locals file in
/var/qmail/control/locals. Then in /var/qmail/alias I have the file
.qmail-username . I have fetchmail setup in daemon mode and it is
downloading all the mail from POP server, then sending it to
username@interpid-rt. In /var/qmail/alias/.qmail-username I have the
following line:

|/opt/rt2/bin/rt-mailgate --queue general --action correspond

–url http://rt.interpid.net

I send a email to my pop account and then fetchmail downloads it, and
sends it to the username@interpid-rt account, but for some reason I keep
checking RT but there appears no tickets. I do a qmailctl queue and I
see the email stuck in the queue. Anyone have ideas of what I could be
doing wrong?

Thanks,
PedramFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of seph
Sent: Tuesday, March 02, 2004 10:00 PM
To: Russ Roff
Cc: rt-users@lists.bestpractical.com
Subject: [rt-users] Re: Information regarding RT plus Fetchmail

“Russ Roff” rroff@stny.rr.com writes:

I’m not sure what you’re trying to accomplish, but my opinion is that
RT’s mail interface is one of it’s strongest points. If you don’t
have a server with an MX record to send mail specifically for RT and
all of it’s aliases, can you influence your mail administrator to
create some aliases for you on their server? You’re really missing
out if you are strapped to an external POP account.

there’s no reason you lose any of that with RT in a pop and fetchmail
setup. RT’s outgoing mail is completely unaffected, and it would just
add a delay to the incoming mail.

seph
rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

|/opt/rt2/bin/rt-mailgate --queue general --action correspond
–url http://rt.interpid.net

I send a email to my pop account and then fetchmail downloads it, and
sends it to the username@interpid-rt account, but for some reason I keep
checking RT but there appears no tickets. I do a qmailctl queue and I
see the email stuck in the queue. Anyone have ideas of what I could be
doing wrong?

Sounds more like a qmail or setup error than an rt error. Do you mail
logs say why it’s stuck in the queue?

seph