Information lost during Update users data

Hi all,
I have RT 3.0.6., perl 5.8.0, mysql 4.0.14. all the while are running
properly till user try to update their email address. the page prompt out
the error message like below.

EmailAddress: Illegal value for EmailAddress

while I search the mysql Users table. the user email address are shown in
the table it self but not from the browser.

Please help me on this problem.

Ling Hwa Hing
Internet Data Center
Tel: 03-2938 6688
Fax: 03-2282 8072

I addressed this issue earlier in the week (or perhaps late last week).
Chances are you already have a user in the database with that email address,
and you aren’t allowed to use duplicate values there. Use the search tool
at the bottom of the Users config screen to find any users who already are
using that address.

As for the other problem I don’t know what may be causing that unless its
related to the above issue.-----Original Message-----
From: Ling Hwa Hing [mailto:hwahing.ling@nasioncom.com.my]
Sent: Thursday, November 06, 2003 2:10 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] information lost during Update users data.

Hi all,
I have RT 3.0.6., perl 5.8.0, mysql 4.0.14. all the while are running
properly till user try to update their email address. the page prompt out
the error message like below.

EmailAddress: Illegal value for EmailAddress

while I search the mysql Users table. the user email address are shown in
the table it self but not from the browser.

Please help me on this problem.

Ling Hwa Hing
Internet Data Center
Tel: 03-2938 6688
Fax: 03-2282 8072