Infinite login cycle

Greetings.

Starting earlier today, we started experiencing the same issue as
described in this message:

http://lists.bestpractical.com/pipermail/rt-users/2010-February/063573.html

We are able to log in successfully, but after doing so the next link we
click goes back to a login page.

However, unlike that message we have not recently upgraded. We are
running RT 3.8.5 and have been doing so since we first installed RT.
I’m not sure then what would have triggered this issue.

One of the replies to that email suggested removing
local/html/autohandler. I do not fully understand what that means, but
there is no such file present. And since there was no update I’m not
quite sure how it could have changed.

Anyone have another suggestion? :slight_smile:

Larry Garfield
Senior Architect
Palantir.net
2211 N. Elston Avenue, Suite 202
Chicago IL 60614

p 773.645.4100 ext. 301
f 773.645.4105
e garfield@palantir.net

As far as I know, both. It’s a hosted system but we’ve made no changes
to it recently and the web host has not told us they’ve made any.

Kevin W. Gagel wrote:

Larry,

When you say there were no upgrades are you referring to RT only or the
whole machine?

From Kevin W. Gagel

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Larry
Garfield
Sent: March-08-10 10:13 AM
To: rt Users
Subject: [rt-users] Infinite login cycle

Greetings.

Starting earlier today, we started experiencing the same issue as
described in this message:

http://lists.bestpractical.com/pipermail/rt-users/2010-February/063573.html

We are able to log in successfully, but after doing so the next link we
click goes back to a login page.

However, unlike that message we have not recently upgraded. We are
running RT 3.8.5 and have been doing so since we first installed RT.
I’m not sure then what would have triggered this issue.

One of the replies to that email suggested removing
local/html/autohandler. I do not fully understand what that means, but
there is no such file present. And since there was no update I’m not
quite sure how it could have changed.

Anyone have another suggestion? :slight_smile:

Larry Garfield
Senior Architect
Palantir.net
2211 N. Elston Avenue, Suite 202
Chicago IL 60614

p 773.645.4100 ext. 301
f 773.645.4105
e garfield@palantir.net

As far as I know no one has changed any passwords.

Mike Johnson wrote:

Hmm,

This has caused flashbacks of something when I first inherited the RT system at our institution…

I can’t remember where it was, but the problem I had was a password that was used somewhere in the RT system… got changed… and it was causing this login request on each click…

I’m trying to remember more, of where it was, and how I fixed it, but I can’t seem to remember… if I do remember anything more, I’ll let you know.

Perhaps this might spark something enough to get your rolling though… has anyone changed any RT related passwords?

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@normed.ca
Technology assistance: email nosmhelpdesk@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500

Larry Garfield garfield@palantir.net 3/8/2010 1:13 PM >>>
Greetings.

Starting earlier today, we started experiencing the same issue as
described in this message:

http://lists.bestpractical.com/pipermail/rt-users/2010-February/063573.html

We are able to log in successfully, but after doing so the next link we
click goes back to a login page.

However, unlike that message we have not recently upgraded. We are
running RT 3.8.5 and have been doing so since we first installed RT.
I’m not sure then what would have triggered this issue.

One of the replies to that email suggested removing
local/html/autohandler. I do not fully understand what that means, but
there is no such file present. And since there was no update I’m not
quite sure how it could have changed.

Anyone have another suggestion? :slight_smile:

Larry Garfield
Senior Architect
Palantir.net
2211 N. Elston Avenue, Suite 202
Chicago IL 60614

p 773.645.4100 ext. 301
f 773.645.4105
e garfield@palantir.net

So we finally found a solution to this. It looks like one of the
records in the sessions table got corrupted, which was causing all
session writes to fail, and so logins would never “take”. Flushing and
repairing that table resolved the issue.

How it got corrupted in the first place, no one knows. I suspect it was
bribed by an unscrupulous lobbyist.

Larry Garfield wrote:

Greetings.

Starting earlier today, we started experiencing the same issue as
described in this message:

http://lists.bestpractical.com/pipermail/rt-users/2010-February/063573.html

We are able to log in successfully, but after doing so the next link we
click goes back to a login page.

However, unlike that message we have not recently upgraded. We are
running RT 3.8.5 and have been doing so since we first installed RT.
I’m not sure then what would have triggered this issue.

One of the replies to that email suggested removing
local/html/autohandler. I do not fully understand what that means, but
there is no such file present. And since there was no update I’m not
quite sure how it could have changed.

Anyone have another suggestion? :slight_smile:

Larry Garfield
Senior Architect
Palantir.net
2211 N. Elston Avenue, Suite 202
Chicago IL 60614

p 773.645.4100 ext. 301
f 773.645.4105
e garfield@palantir.net