I have a fresh test install, but my old recipe no longer works :-).
Can someone please help with the following:
PROBLEM
This URL displays the login page fine:
http://scmtest.tld.com/rt
However, clicking the Login button leads to a 404 page for:
http://scmtest.tld.com/index.html
Specifically, here is the error from /var/log/httpd/error_log:
… [error] [client 10.5.0.143] File does not exist:
/var/www/html/index.html, referer: http://scmtest.tld.com/rt
I’ve tried making an alias for /rt in the rt3.conf httpd conf file,
but that only seems to make my images and css disappear from the login
page (and doesn’t change the problem I specified above). Any ideas?
CONFIG
basic setup: CentOS-5.3 RT-3.8.2 FastCGI
I installed RT with default layout. (config.log appended below)
/etc/httpd/conf/httpd.conf is untouched out of the box
cat /etc/httpd/conf.d/fastcgi.conf
LoadModule fastcgi_module modules/mod_fastcgi.so
cat /etc/httpd/conf.d/rt3.conf
NameVirtualHost *:80
<VirtualHost *:80>
ServerAdmin root
DocumentRoot /var/www/html/
Adding the following for RT (the ticket tracker)
AddHandler fastcgi-script fcgi
Alias /rt/ /opt/rt3/share/html/
<Directory “/opt/rt3/share/html/”>
Options FollowSymLinks ExecCGI
AllowOverride None
Pass through requests to display images
Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgiHere is my site config:
diff RT_Config.pm RT_SiteConfig.pm
37c37
< Set($rtname , “example.com”);
Set($rtname , “rt”);
73c73
< Set($Organization , “example.com”);
Set($Organization , “scmtest.tld.com”);
91c91
< Set($Timezone , ‘US/Eastern’);
Set($Timezone , ‘US/Central’);
118,119c118,119
< Set($DatabaseHost , ‘localhost’);
< Set($DatabaseRTHost , ‘localhost’);
Set($DatabaseHost , ‘’);
Set($DatabaseRTHost , ‘’);
144c144
< Set($DatabasePassword , ‘rt_pass’);
Set($DatabasePassword , ‘password’);
659c659
< Set($LogToSyslog , ‘info’);
Set($LogToSyslog , ‘debug’);
761c761
< Set($WebPath, “”);
Set($WebPath, “/rt”);
778c778
< Set( $WebDomain, ‘localhost’ );
Set( $WebDomain, ‘scmtest.tld.com’ );
850c850
< Set($MessageBoxWrap, “HARD”);
Set($MessageBoxWrap, “SOFT”);
Here is ~/src/rt-3.8.2/config.log
This file contains any messages produced by compilers while
running configure, to aid debugging if configure makes a mistake.
It was created by RT configure 3.8.2, which was
generated by GNU Autoconf 2.61. Invocation command line was
$ ./configure --with-apachectl=/usr/sbin/apachectl
–with-web-user=apache --with-web-group=apache --with-mysql
–with-web-handler=fastcgi
---------
Platform.
---------
hostname = scmtest.tld.com
uname -m = i686
uname -r = 2.6.18-128.1.6.el5
uname -s = Linux
uname -v = #1 SMP Wed Apr 1 09:19:18 EDT 2009
/usr/bin/uname -p = unknown
/bin/uname -X = unknown
/bin/arch = i686
/usr/bin/arch -k = unknown
/usr/convex/getsysinfo = unknown
/usr/bin/hostinfo = unknown
/bin/machine = unknown
/usr/bin/oslevel = unknown
/bin/universe = unknown
PATH: /usr/kerberos/bin
PATH: /usr/local/bin
PATH: /bin
PATH: /usr/bin
PATH: /home/phil/bin
-----------
Core tests.
-----------
configure:1846: checking for a BSD-compatible install
configure:1902: result: /usr/bin/install -c
configure:1917: checking for gawk
configure:1933: found /bin/gawk
configure:1944: result: gawk
configure:1958: checking for perl
configure:1976: found /usr/local/bin/perl
configure:1989: result: /usr/local/bin/perl
configure:2334: checking for chosen layout
configure:2349: result: relative
configure:2558: checking if group rt3 exists
configure:2564: result: not found
configure:2558: checking if group rt exists
configure:2561: result: found
configure:2592: checking if database name is valid
configure:2595: result: yes
configure:2690: checking for gcc
configure:2706: found /usr/bin/gcc
configure:2717: result: gcc
configure:2955: checking for C compiler version
configure:2962: gcc --version >&5
gcc (GCC) 4.1.2 20080704 (Red Hat 4.1.2-44)
Copyright (C) 2006 Free Software Foundation, Inc.
This is free software; see the source for copying conditions. There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
configure:2965: $? = 0
configure:2972: gcc -v >&5
Using built-in specs.
Target: i386-redhat-linux
Configured with: …/configure --prefix=/usr --mandir=/usr/share/man
–infodir=/usr/share/info --enable-shared --enable-threads=posix
–enable-checking=release --with-system-zlib --enable-__cxa_atexit
–disable-libunwind-exceptions --enable-libgcj-multifile
–enable-languages=c,c++,objc,obj-c++,java,fortran,ada
–enable-java-awt=gtk --disable-dssi --enable-plugin
–with-java-home=/usr/lib/jvm/java-1.4.2-gcj-1.4.2.0/jre
–with-cpu=generic --host=i386-redhat-linux
Thread model: posix
gcc version 4.1.2 20080704 (Red Hat 4.1.2-44)
configure:2975: $? = 0
configure:2982: gcc -V >&5
gcc: ‘-V’ option must have argument
configure:2985: $? = 1
configure:3008: checking for C compiler default output file name
configure:3035: gcc conftest.c >&5
configure:3038: $? = 0
configure:3076: result: a.out
configure:3093: checking whether the C compiler works
configure:3103: ./a.out
configure:3106: $? = 0
configure:3123: result: yes
configure:3130: checking whether we are cross compiling
configure:3132: result: no
configure:3135: checking for suffix of executables
configure:3142: gcc -o conftest conftest.c >&5
configure:3145: $? = 0
configure:3169: result:
configure:3175: checking for suffix of object files
configure:3201: gcc -c conftest.c >&5
configure:3204: $? = 0
configure:3227: result: o
configure:3231: checking whether we are using the GNU C compiler
configure:3260: gcc -c conftest.c >&5
configure:3266: $? = 0
configure:3283: result: yes
configure:3288: checking whether gcc accepts -g
configure:3318: gcc -c -g conftest.c >&5
configure:3324: $? = 0
configure:3423: result: yes
configure:3440: checking for gcc option to accept ISO C89
configure:3514: gcc -c -g -O2 conftest.c >&5
configure:3520: $? = 0
configure:3543: result: none needed
configure:3562: checking for aginitlib in -lgraph
configure:3597: gcc -o conftest -g -O2 conftest.c -lgraph >&5
/usr/bin/ld: cannot find -lgraph
collect2: ld returned 1 exit status
configure:3603: $? = 1
configure: failed program was:
| /* confdefs.h. /
| #define PACKAGE_NAME “RT”
| #define PACKAGE_TARNAME “rt”
| #define PACKAGE_VERSION “3.8.2”
| #define PACKAGE_STRING “RT 3.8.2”
| #define PACKAGE_BUGREPORT “rt-bugs@bestpractical.com”
| / end confdefs.h. /
|
| / Override any GCC internal prototype to avoid an error.
| Use char because int might match the return type of a GCC
| builtin and then its argument prototype would still apply. */
| #ifdef __cplusplus
| extern “C”
| #endif
| char aginitlib ();
| int
| main ()
| {
| return aginitlib ();
| ;
| return 0;
| }
configure:3621: result: no
configure:3647: checking for gdlib-config
configure:3663: found /usr/local/bin/gdlib-config
configure:3675: result: yes
configure:3703: checking for gpg
configure:3719: found /usr/bin/gpg
configure:3731: result: yes
configure:4010: creating ./config.status
----------------------
Running config.status.
----------------------
This file was extended by RT config.status 3.8.2, which was
generated by GNU Autoconf 2.61. Invocation command line was
CONFIG_FILES =
CONFIG_HEADERS =
CONFIG_LINKS =
CONFIG_COMMANDS =
$ ./config.status
config.status:697: creating etc/upgrade/3.8-branded-queues-extension
config.status:697: creating etc/upgrade/3.8-ical-extension
config.status:697: creating sbin/rt-attributes-viewer
config.status:697: creating sbin/rt-dump-database
config.status:697: creating sbin/rt-setup-database
config.status:697: creating sbin/rt-test-dependencies
config.status:697: creating sbin/rt-email-digest
config.status:697: creating sbin/rt-email-dashboards
config.status:697: creating sbin/rt-clean-sessions
config.status:697: creating sbin/rt-shredder
config.status:697: creating sbin/rt-validator
config.status:697: creating sbin/rt-email-group-admin
config.status:697: creating sbin/rt-server
config.status:697: creating bin/mason_handler.fcgi
config.status:697: creating bin/mason_handler.scgi
config.status:697: creating bin/standalone_httpd
config.status:697: creating bin/rt-crontool
config.status:697: creating bin/rt-mailgate
config.status:697: creating bin/rt
config.status:697: creating Makefile
config.status:697: creating etc/RT_Config.pm
config.status:697: creating lib/RT.pm
config.status:697: creating bin/mason_handler.svc
config.status:697: creating bin/webmux.pl
----------------
Cache variables.
----------------
ac_cv_c_compiler_gnu=yes
ac_cv_env_CC_set=
ac_cv_env_CC_value=
ac_cv_env_CFLAGS_set=
ac_cv_env_CFLAGS_value=
ac_cv_env_CPPFLAGS_set=
ac_cv_env_CPPFLAGS_value=
ac_cv_env_LDFLAGS_set=
ac_cv_env_LDFLAGS_value=
ac_cv_env_LIBS_set=
ac_cv_env_LIBS_value=
ac_cv_env_PERL_set=
ac_cv_env_PERL_value=
ac_cv_env_build_alias_set=
ac_cv_env_build_alias_value=
ac_cv_env_host_alias_set=
ac_cv_env_host_alias_value=
ac_cv_env_target_alias_set=
ac_cv_env_target_alias_value=
ac_cv_lib_graph_aginitlib=no
ac_cv_objext=o
ac_cv_path_PERL=/usr/local/bin/perl
ac_cv_path_install=‘/usr/bin/install -c’
ac_cv_prog_AWK=gawk
ac_cv_prog_RT_GD=yes
ac_cv_prog_RT_GPG=yes
ac_cv_prog_ac_ct_CC=gcc
ac_cv_prog_cc_c89=
ac_cv_prog_cc_g=yes
-----------------
Output variables.
-----------------
APACHECTL=‘/usr/sbin/apachectl’
AWK=‘gawk’
BIN_OWNER=‘root’
CC=‘gcc’
CFLAGS=‘-g -O2’
COMMENT_INPLACE_LAYOUT=‘’
CONFIG_FILE_PATH=‘etc’
CONFIG_FILE_PATH_R=‘/opt/rt3/etc’
CPPFLAGS=‘’
DATABASE_ENV_PREF=‘’
DB_DATABASE=‘rt3’
DB_DBA=‘root’
DB_HOST=‘localhost’
DB_PORT=‘’
DB_RT_HOST=‘localhost’
DB_RT_PASS=‘rt_pass’
DB_RT_USER=‘rt_user’
DB_TYPE=‘mysql’
DEFS=‘-DPACKAGE_NAME="RT" -DPACKAGE_TARNAME="rt"
-DPACKAGE_VERSION="3.8.2" -DPACKAGE_STRING="RT\ 3.8.2"
-DPACKAGE_BUGREPORT="rt-bugs@bestpractical.com"’
ECHO_C=‘’
ECHO_N=‘-n’
ECHO_T=‘’
EXEEXT=‘’
INSTALL_DATA=‘${INSTALL} -m 644’
INSTALL_PROGRAM=‘${INSTALL}’
INSTALL_SCRIPT=‘${INSTALL}’
LDFLAGS=‘’
LIBOBJS=‘’
LIBS=‘’
LIBS_GROUP=‘bin’
LIBS_OWNER=‘root’
LOCAL_ETC_PATH=‘local/etc’
LOCAL_ETC_PATH_R=‘/opt/rt3/local/etc’
LOCAL_LEXICON_PATH=‘local/po’
LOCAL_LEXICON_PATH_R=‘/opt/rt3/local/po’
LOCAL_LIB_PATH=‘local/lib’
LOCAL_LIB_PATH_R=‘/opt/rt3/local/lib’
LTLIBOBJS=‘’
MASON_DATA_PATH=‘var/mason_data’
MASON_DATA_PATH_R=‘/opt/rt3/var/mason_data’
MASON_HTML_PATH=‘share/html’
MASON_HTML_PATH_R=‘/opt/rt3/share/html’
MASON_LOCAL_HTML_PATH=‘local/html’
MASON_LOCAL_HTML_PATH_R=‘/opt/rt3/local/html’
MASON_SESSION_PATH=‘var/session_data’
MASON_SESSION_PATH_R=‘/opt/rt3/var/session_data’
OBJEXT=‘o’
PACKAGE_BUGREPORT=‘rt-bugs@bestpractical.com’
PACKAGE_NAME=‘RT’
PACKAGE_STRING=‘RT 3.8.2’
PACKAGE_TARNAME=‘rt’
PACKAGE_VERSION=‘3.8.2’
PATH_SEPARATOR=‘:’
PERL=‘/usr/local/bin/perl’
RTGROUP=‘rt’
RT_BIN_PATH=‘bin’
RT_BIN_PATH_R=‘/opt/rt3/bin’
RT_DEVEL_MODE=‘0’
RT_DOC_PATH=‘share/doc’
RT_DOC_PATH_R=‘/opt/rt3/share/doc’
RT_ETC_PATH=‘etc’
RT_ETC_PATH_R=‘/opt/rt3/etc’
RT_GD=‘1’
RT_GPG=‘1’
RT_GRAPHVIZ=‘0’
RT_LIB_PATH=‘lib’
RT_LIB_PATH_R=‘/opt/rt3/lib’
RT_LOCAL_PATH=‘local’
RT_LOCAL_PATH_R=‘/opt/rt3/local’
RT_LOG_PATH=‘var/log’
RT_LOG_PATH_R=‘/opt/rt3/var/log’
RT_MAN_PATH=‘man’
RT_MAN_PATH_R=‘/opt/rt3/man’
RT_PATH=‘/opt/rt3’
RT_PATH_R=‘/opt/rt3’
RT_SBIN_PATH=‘sbin’
RT_SBIN_PATH_R=‘/opt/rt3/sbin’
RT_VAR_PATH=‘var’
RT_VAR_PATH_R=‘/opt/rt3/var’
RT_VERSION_MAJOR=‘3’
RT_VERSION_MINOR=‘8’
RT_VERSION_PATCH=‘2’
SHELL=‘/bin/sh’
SPEEDY_BIN=‘/usr/local/bin/speedy’
WEB_GROUP=‘apache’
WEB_HANDLER=‘fastcgi’
WEB_USER=‘apache’
ac_ct_CC=‘gcc’
bindir=‘bin’
build_alias=‘’
customdir=‘local’
custometcdir=‘local/etc’
customhtmldir=‘local/html’
customlexdir=‘local/po’
customlibdir=‘local/lib’
datadir=‘share’
datarootdir=‘${prefix}/share’
docdir=‘${datarootdir}/doc/${PACKAGE_TARNAME}’
dvidir=‘${docdir}’
exec_prefix=‘/opt/rt3’
exp_bindir=‘bin’
exp_customdir=‘local’
exp_custometcdir=‘local/etc’
exp_customhtmldir=‘local/html’
exp_customlexdir=‘local/po’
exp_customlibdir=‘local/lib’
exp_datadir=‘share’
exp_exec_prefix=‘/opt/rt3’
exp_htmldir=‘share/html’
exp_libdir=‘lib’
exp_localstatedir=‘var’
exp_logfiledir=‘var/log’
exp_mandir=‘man’
exp_manualdir=‘share/doc’
exp_masonstatedir=‘var/mason_data’
exp_prefix=‘/opt/rt3’
exp_sbindir=‘sbin’
exp_sessionstatedir=‘var/session_data’
exp_sysconfdir=‘etc’
host_alias=‘’
htmldir=‘share/html’
includedir=‘${prefix}/include’
infodir=‘${datarootdir}/info’
libdir=‘lib’
libexecdir=‘${exec_prefix}/libexec’
localedir=‘${datarootdir}/locale’
localstatedir=‘var’
logfiledir=‘var/log’
mandir=‘man’
manualdir=‘share/doc’
masonstatedir=‘var/mason_data’
oldincludedir=‘/usr/include’
pdfdir=‘${docdir}’
prefix=‘/opt/rt3’
program_transform_name=‘s,x,x,’
psdir=‘${docdir}’
rt_layout_name=‘relative’
rt_version_major=‘3’
rt_version_minor=‘8’
rt_version_patch=‘2’
sbindir=‘sbin’
sessionstatedir=‘var/session_data’
sharedstatedir=‘${prefix}/com’
sysconfdir=‘etc’
target_alias=‘’
-----------
confdefs.h.
-----------
#define PACKAGE_NAME “RT”
#define PACKAGE_TARNAME “rt”
#define PACKAGE_VERSION “3.8.2”
#define PACKAGE_STRING “RT 3.8.2”
#define PACKAGE_BUGREPORT “rt-bugs@bestpractical.com”
configure: exit 0