Independent sets of queues


#1

Hi,

I’m a new RT user. RT is almost exactly what I was looking for, except
for the following issue: I need to set up RT for use by several
independent groups of people. Each group should be able to administer
things for themselves. Is there any way, short of installing RT multiple
times in separate directories, to allow multiple groups to use RT with
their own sets of queues?

I.e., group San Francisco would want a set of queues, say ‘Finance’,
‘Recreation’, etc… and group Los Angeles would also want a set of
queues, say ‘Recreation’ and ‘Business’ or something like that. Each
group would want to have administration privilege for their own set of
queues.

Should I just give each group only 1 queue, and then let them use
subject/area to categorize tickets? It’s not as flexible (i.e.,
SF-Finance might need a different membership list than SF-Recreation)

Or should I install RT one time for each different group (messy!)?

Or is there a better way?

I scanned through the docs/mail archives, and came across some stuff about
’recursive queues’ in 2.0, but that’s overkill, and I’m not sure if that
is still being implemented.

Thanks in advance for your help,
Taher


#2

Well, you could create the queues as the “global administrator” and then designate
specific individuals as “queue admin” for a given queue.

jesseOn Tue, Jun 27, 2000 at 12:06:30PM -0700, Taher H Haveliwala wrote:

Hi,

I’m a new RT user. RT is almost exactly what I was looking for, except
for the following issue: I need to set up RT for use by several
independent groups of people. Each group should be able to administer
things for themselves. Is there any way, short of installing RT multiple
times in separate directories, to allow multiple groups to use RT with
their own sets of queues?

I.e., group San Francisco would want a set of queues, say ‘Finance’,
‘Recreation’, etc… and group Los Angeles would also want a set of
queues, say ‘Recreation’ and ‘Business’ or something like that. Each
group would want to have administration privilege for their own set of
queues.

Should I just give each group only 1 queue, and then let them use
subject/area to categorize tickets? It’s not as flexible (i.e.,
SF-Finance might need a different membership list than SF-Recreation)

Or should I install RT one time for each different group (messy!)?

Or is there a better way?

I scanned through the docs/mail archives, and came across some stuff about
’recursive queues’ in 2.0, but that’s overkill, and I’m not sure if that
is still being implemented.

Thanks in advance for your help,
Taher


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
I admit that X is the second worst windowing system in the world, but all the
others I’ve used are tied for first.


#3

That’s an option, but then every time a group wanted to create a new
queue, they would have to bug me, and I’d prefer not to have to do any
more work than necessary administering the system :wink:

I suppose if it turns out queue creation is infrequent, I might do it that
way.

TaherOn Tue, 27 Jun 2000, Jesse wrote:

Well, you could create the queues as the “global administrator” and
then designate specific individuals as “queue admin” for a given
queue.

jesse

On Tue, Jun 27, 2000 at 12:06:30PM -0700, Taher H Haveliwala wrote:

Hi,

I’m a new RT user. RT is almost exactly what I was looking for, except
for the following issue: I need to set up RT for use by several
independent groups of people. Each group should be able to administer
things for themselves. Is there any way, short of installing RT multiple
times in separate directories, to allow multiple groups to use RT with
their own sets of queues?

I.e., group San Francisco would want a set of queues, say ‘Finance’,
‘Recreation’, etc… and group Los Angeles would also want a set of
queues, say ‘Recreation’ and ‘Business’ or something like that. Each
group would want to have administration privilege for their own set of
queues.

Should I just give each group only 1 queue, and then let them use
subject/area to categorize tickets? It’s not as flexible (i.e.,
SF-Finance might need a different membership list than SF-Recreation)

Or should I install RT one time for each different group (messy!)?

Or is there a better way?

I scanned through the docs/mail archives, and came across some stuff about
’recursive queues’ in 2.0, but that’s overkill, and I’m not sure if that
is still being implemented.

Thanks in advance for your help,
Taher


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

I admit that X is the second worst windowing system in the world, but all the
others I’ve used are tied for first.