Incorrect auto-response emails

I’m in the early stages of testing my RT setup and I’ve noticed a ‘funny’
with the default (ie ‘Out of the box’) auto-reply email I get when I email
in a ticket. The ticket number issued is two digits (12) and I received
the following email:

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“Fetchmail test #2”,
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [ #12].
Please include the string:
[ #12]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

Note the ‘regarding’ line has truncated to ‘#2’. This has happened with
all tickets above #9 so far…

Is there a simple fix to the template?



Oops… I was up late last night!! Please ignore my email, I had used
’similar’ ticket subjects and I’m half asleep :slight_smile: