I’m in the early stages of testing my RT setup and I’ve noticed a ‘funny’
with the default (ie ‘Out of the box’) auto-reply email I get when I email
in a ticket. The ticket number issued is two digits (12) and I received
the following email:
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“Fetchmail test #2”,
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [ferretathome.co.uk #12].
Please include the string:
[ferretathome.co.uk #12]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Note the ‘regarding’ line has truncated to ‘#2’. This has happened with
all tickets above #9 so far…
Is there a simple fix to the template?
Thanks,
Peter
