Including CSS on template - RT

RT Developers
1

Hello,

In advance, sorry for my English.

I’m trying to change the default template “Resolved in HTML”, so that
when the user receives the e-mail stating that the ticket has been
resolved, a satisfaction survey (linked in the email) be filled.

But I would like this link to the survey be a star rating, where each
star represents a parameter of the level of satisfaction for the survey
treatment.
To make this star rating, I am using HTML and CSS.

But the template accuses an error when I use CSS:

“Could not compile the template of codeblock ‘text-decoration: none;
color: inherit;’: syntax error at line 6 template”

Follows the code:

Content-Type: text/html

a { text-decoration: none; color: inherit; } .rating { unicode-bidi: bidi-override; direction: rtl; float: left; } .rating span { display: inline-block; position: relative; width: 3.0em; } .rating span:before { content: "\2606"; font-size: 50px; } .rating span:hover:before, .rating span:hover ~ span:before { content: "\2605"; cursor: pointer; color: gold; } .clear { clear: both; }

De acordo com nossos registros, o seu pedido foi resolvido. Se você tem qualquer outra questão, por favor, responda a esta mensagem.

Por favor, avalie o atendimento:

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=excelente”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=bom”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=mediano”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=ruim”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=pessimo”>

 

Does anyone know how I can get around this?

Thank you very much

2

Hello,

In advance, sorry for my English.

I’m trying to change the default template “Resolved in HTML”, so that
when the user receives the e-mail stating that the ticket has been
resolved, a satisfaction survey (linked in the email) be filled.

But I would like this link to the survey be a star rating, where each
star represents a parameter of the level of satisfaction for the survey
treatment.
To make this star rating, I am using HTML and CSS.

But the template accuses an error when I use CSS:

“Could not compile the template of codeblock ‘text-decoration: none;
color: inherit;’: syntax error at line 6 template”

Follows the code:

Content-Type: text/html

a { text-decoration: none; color: inherit; } .rating { unicode-bidi: bidi-override; direction: rtl; float: left; } .rating span { display: inline-block; position: relative; width: 3.0em; } .rating span:before { content: "\2606"; font-size: 50px; } .rating span:hover:before, .rating span:hover ~ span:before { content: "\2605"; cursor: pointer; color: gold; } .clear { clear: both; }

De acordo com nossos registros, o seu pedido foi resolvido. Se você tem qualquer outra questão, por favor, responda a esta mensagem.

Por favor, avalie o atendimento:

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=excelente”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=bom”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=mediano”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=ruim”>

 <a

href=“https://www.mydomain.com?param1=x&param2=y&rating=pessimo”>

 

Does anyone know how I can get around this?

Thank you very much

3

Hello,

Please do not cross-post your question to both rt-users and rt-devel.
rt-users is the appropriate venue for this question.

[snip]
But the template accuses an error when I use CSS:

This is because templates use { and } to delimit code that should be
run as perl. As such, you’ll need to escape your brace characters;
either use:

a {
text-decoration: none;
color: inherit;
}

…or:

a {q{{
text-decoration: none;
color: inherit;
}}}

  • Alex
4

OK, I got it

It was exactly the problem

thank you very much

Murillo Azambuja Gonçalves

UNICAMP - IFGW - CCJDR - Equipe Sistemas e Informação
Tel +55 (19) 3521-2132

http://www.ifi.unicamp.brOn 04/29/2015 05:41 PM, Alex Vandiver wrote:

On Wed, 29 Apr 2015 17:41:34 -0300 Murillo Azambuja Gonçalves murillo@ifi.unicamp.br wrote:

Hello,
Please do not cross-post your question to both rt-users and rt-devel.
rt-users is the appropriate venue for this question.

[snip]
But the template accuses an error when I use CSS:
This is because templates use { and } to delimit code that should be
run as perl. As such, you’ll need to escape your brace characters;
either use:

a \{
    text-decoration: none;
    color: inherit;
\}

…or:

a {q{{
    text-decoration: none;
    color: inherit;
}}}
  • Alex