Include Resolve comment on resolve

RT Users
1

When I resolve a ticket, it e-mails the user the resolved template, but
that template doesn’t include the information I entered. Do I need to
use the following?:

{
my $resolution_comment;
my $Transactions = $Ticket->Transactions;

$Transactions->Limit( FIELD => ‘Type’, VALUE => ‘Comment’ );
$Transactions->OrderByCols (
{ FIELD => ‘Created’, ORDER => ‘DESC’ },
{ FIELD => ‘id’, ORDER => ‘DESC’ },
);

my $CommentObj = $Transactions->First;
if( $CommentObj && $CommentObj->id ) {
$resolution_comment = $CommentObj->Content;
}

$resolution_comment;
}

Thanks,

Chad

2

When I resolve a ticket, it e-mails the user the resolved template,
but
that template doesn’t include the information I entered. Do I need to
use the following?:

You can just change the update type to “Reply” if that works for you.