Include e-mail address in FriendlyFromLineFormat?

RT Users
1

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Hi there,
I have a little issue with our FriendlyFromLineFormat on RT 4.

We have set it as follows:
Set( $FriendlyFromLineFormat, “"IT Helpdesk" <%s>”);
which, looking around on the web, seems to be the correct way of doing
so - unless you see something wrong.

The issue is that this way what I get is the name of the sender of the
e-mail (either the owner or the requestor, cc, etc), not their e-mail.
For example, if I have sent the e-mail, I get:
IT Helpdesk <“Giuseppe Sollazzo”>
which clearly breaks the “Reply all”.

How can I get it to include the e-mail address?

Thanks,
Giuseppe

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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2

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Hi there,
I have a little issue with our FriendlyFromLineFormat on RT 4.

We have set it as follows:
Set( $FriendlyFromLineFormat, “"IT Helpdesk" <%s>”);
which, looking around on the web, seems to be the correct way of doing
so - unless you see something wrong.

The default is
Set($FriendlyFromLineFormat, “"%s via RT" <%s>”);
You need two %s’s, one for the name, one for the email.

3

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Thanks Kevin,
that was a silly overlook on my behalf!

GiuseppeOn 23/02/12 17:17, Kevin Falcone wrote:

On Thu, Feb 23, 2012 at 05:01:38PM +0000, Giuseppe Sollazzo wrote:

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Hi there, I have a little issue with our FriendlyFromLineFormat
on RT 4.

We have set it as follows: Set( $FriendlyFromLineFormat, “"IT
Helpdesk" <%s>”); which, looking around on the web, seems to be
the correct way of doing so - unless you see something wrong.

The default is Set($FriendlyFromLineFormat, “"%s via RT" <%s>”);
You need two %s’s, one for the name, one for the email.

The issue is that this way what I get is the name of the sender
of the e-mail (either the owner or the requestor, cc, etc), not
their e-mail. For example, if I have sent the e-mail, I get: IT
Helpdesk <“Giuseppe Sollazzo”> which clearly breaks the “Reply
all”.

-------- RT Training Sessions
(http://bestpractical.com/services/training.html) * Boston ?
March 5 & 6, 2012

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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