Include automaticaly on ticket reply Name-fonction-phone number

RT Users
1

Hi,

What should i include on Models so to have the following scenario :

When a user take a ticket and reply to a customer, it would be great if
depending on the user connected, his name, fonction, phone number etc
… could be added automaticaly on the email.

any idea on field to use ?

thanks a lot !

2

User’s signatures???-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sivan DERAY
Sent: Thursday, July 29, 2004 8:13 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Include automaticaly on ticket reply
Name-fonction-phonenumber

Hi,

What should i include on Models so to have the following scenario :

When a user take a ticket and reply to a customer, it would be great if
depending on the user connected, his name, fonction, phone number etc …
could be added automaticaly on the email.

any idea on field to use ?

thanks a lot !