Include articles when creating a new ticket

RT Users
1

Hi,

Do you know if it is possible to include an article when creating a new ticket? I’m running RT 4.0.8.

Thank you.

Charly

2

Do you know if it is possible to include an article when creating a new ticket? I’m running RT 4.0.8.

The first config option here:
http://bestpractical.com/rt/docs/latest/RT_Config.html#Articles

-kevin