I have one user on our RT 4.4.1 system whose emails to our email gateway always get bounced back.
I requested that she send the email headers for one of these messages… it reads:
Delivery has failed to these recipients or groups:
support@xxxxxxxxxxxxxxxx.com
A problem occurred while delivering this message to this email address. Try sending this message again. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: googlemail.com
support@bywatersolutions.com
Remote Server returned '< #5.0.0 smtp; The account yyyyyyyyyyyy@zzzzzzzzzzz.net is disabled.>'
I’m specifically wondering about the message < #5.0.0 smtp; The account yyyyyyyyyyyy@zzzzzzzzzzz.net is disabled.>
.
The user’s account is active in RT and has a valid email address, and the user has no problems interacting through the web interface.
I grepped /var/log/*.log
for occurrences of the user’s email address, and didn’t find any hits, so I know that there isn’t anything in /var/log/mail.log
or /var/log/syslog
.
The other thing to note is that other users with emails in the same domain have no issues sending mail. I’m not sure how to continue trouble-shooting.