Inbound email put in to right queue

Greetings to all,

I’ve been searching the documentation all morning with no luck, but I’m
looking for a way to put email in to the a queue based on the to: field.

i.e. client-support at mydomain.com gets put right in to the client
support queue.
I have added the following line to my aliases file…

client-support: “|/opt/rt3/bin/rt-mailgate --debug --queue client
support --action correspond --url http://rt.mydomain.com/

Here is what happens in the maillog file…

Mar 2 15:19:56 ns1 sendmail[25883]: j22FJuXJ025882:
to="|/opt/rt3/bin/rt-mailgate --debug --queue client support --action
correspond --url http://rt.mydomain.com/",
ctladdr=client-support@rt.mydomain.com (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30523, dsn=2.0.0, stat=Sent

and that’s it… I’m not sure what I’m doing wrong here… Any help our
be great!

Thanks,

Tom

Looks like your sendmail at least thinks it’s handling things
correctly…are there any errors in your RT logs? I’d suspect you might
find something to the effect of “Queue ‘client’ does not exist”…

I don’t currently have any queues with spaces in their names, but I
vaguely remember having to put quotes around a queue name before to
ensure that it was interpreted correctly…

Mark Roedel
Web Programmer / Analyst
LeTourneau University
Longview, Texas-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas
Earl
Sent: Wednesday, March 02, 2005 11:07 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Inbound email put in to right queue.

Greetings to all,

I’ve been searching the documentation all morning with no luck, but I’m
looking for a way to put email in to the a queue based on the to: field.

i.e. client-support at mydomain.com gets put right in to the client
support queue.
I have added the following line to my aliases file…

client-support: “|/opt/rt3/bin/rt-mailgate --debug --queue client
support --action correspond --url http://rt.mydomain.com/

Here is what happens in the maillog file…

Mar 2 15:19:56 ns1 sendmail[25883]: j22FJuXJ025882:
to="|/opt/rt3/bin/rt-mailgate --debug --queue client support --action
correspond --url http://rt.mydomain.com/",
ctladdr=client-support@rt.mydomain.com (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30523, dsn=2.0.0, stat=Sent

and that’s it… I’m not sure what I’m doing wrong here… Any help our
be great!

Thanks,

Tom

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

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Yes, that was exactly it. It needed ’ ’ not " ".

thanks Mark… Now sure why I didn’t do that before… ugh

TomOn Wed, 2005-03-02 at 12:28, Roedel, Mark wrote:

Looks like your sendmail at least thinks it’s handling things
correctly…are there any errors in your RT logs? I’d suspect you might
find something to the effect of “Queue ‘client’ does not exist”…

I don’t currently have any queues with spaces in their names, but I
vaguely remember having to put quotes around a queue name before to
ensure that it was interpreted correctly…


Mark Roedel
Web Programmer / Analyst
LeTourneau University
Longview, Texas

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas
Earl
Sent: Wednesday, March 02, 2005 11:07 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Inbound email put in to right queue.

Greetings to all,

I’ve been searching the documentation all morning with no luck, but I’m
looking for a way to put email in to the a queue based on the to: field.

i.e. client-support at mydomain.com gets put right in to the client
support queue.
I have added the following line to my aliases file…

client-support: “|/opt/rt3/bin/rt-mailgate --debug --queue client
support --action correspond --url http://rt.mydomain.com/

Here is what happens in the maillog file…

Mar 2 15:19:56 ns1 sendmail[25883]: j22FJuXJ025882:
to="|/opt/rt3/bin/rt-mailgate --debug --queue client support --action
correspond --url http://rt.mydomain.com/",
ctladdr=client-support@rt.mydomain.com (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30523, dsn=2.0.0, stat=Sent

and that’s it… I’m not sure what I’m doing wrong here… Any help our
be great!

Thanks,

Tom


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com