I made some changes to the nag script (contrib/rt2.0/nag) to make it a bit
more useful for our rt2 installation (as opposed to Jesses’).
The script should be given a list of queues on the command line. For each
queue, each priviliged user will be mailed a list of open and new tickets,
listed in priority order (with due dates where set).
The script uses Mail::Send, so it should find a mailer OK on most systems,
otherwise you can modify the actual sending part quite easily.
Hope it’s useful.
rt2-nag (2.19 KB)