I’m new to RT and RTFM but I’m convinced that this is the perfect tool for
our IT department!
Both modules are installed and working and now I want to start populating a
knowledgebase in RTFM. I would like to reformat our existing variety of
articles into a format that could be imported into RTFM as a starting point.
Does anyone have any hints or a roadmap for populating the RTFM from
external sources?
Thanks
Dan
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