Importing data to RTFM from other sources

I’m new to RT and RTFM but I’m convinced that this is the perfect tool for
our IT department!

Both modules are installed and working and now I want to start populating a
knowledgebase in RTFM. I would like to reformat our existing variety of
articles into a format that could be imported into RTFM as a starting point.
Does anyone have any hints or a roadmap for populating the RTFM from
external sources?


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