All,
Where do the rt files with the actual message content live, and
also, if I am going to import data from a completely unrelated help
application into RT what is the best way to accomplish this? Should I
write directyly into the database and the files, or should I email them
all into the system after they have been parsed and managed?
Sincerely,
-James Adam Sigler-
James Adam Sigler
College of Computing
Georgia Tech
Phone: 404-385-1279
Office: CRB 251D
Email: hollow1@cc.gatech.edu