Is it possible to import our user information from our current helpdesk
software over to RT? I can get the required fields into a CSV no problem,
but it importing them directly into the ‘Users’ all that needs to happen?
Troy Brown
IT Manager
Shawnee Library System
618-985-3711 x2021
mailto:tbrown@shawls.lib.il.us tbrown@shawls.lib.il.us
Shawnee is one of nine multitype Library Systems cooperating to provide
vital services to the citizens of Illinois.
but it importing them directly into the ‘Users’ all that needs to happen?
No, I don’t think so. I’m pretty sure Principals is involved too.
However, you should be able to script the rt CLI around the CSV pretty easily.
Cambridge Energy Alliance: Save money. Save the planet.
I’m brand new to RT if you could point me in the direction of the command to
use.
Troy-----Original Message-----
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Wednesday, November 26, 2008 2:11 PM
To: Troy Brown
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import users using csv file
On Wed, Nov 26, 2008 at 15:05, Troy Brown tbrown@shawls.lib.il.us wrote:
but it importing them directly into the ‘Users’ all that needs to happen?
No, I don’t think so. I’m pretty sure Principals is involved too.
However, you should be able to script the rt CLI around the CSV pretty
easily.
Cambridge Energy Alliance: Save money. Save the planet.
I’m brand new to RT if you could point me in the direction of the command to
use.
As indicated previously, the command is rt.
% /opt/rt3/bin/rt help
Cambridge Energy Alliance: Save money. Save the planet.
And a 3rd and final option, if someone still has a copy (the Internet
Archive doesn’t)
from wiki Contributions page
rt-batch-add-usershttp://mimosaid.007sites.com/rt-batch-add-users.txt -
command line tool to add a batch of RT users based on data of a csv file.
Sorry for the multiple messages. I keep discovering alternatives as I review
my own local customization TODO list.
Cambridge Energy Alliance: Save money. Save the planet.
Forbidden
You don’t have permission to access /rt-batch-add-users.txt on this server.
M.
Jerrad Pierce wrote: