Import users using csv file

RT Users
1

Is it possible to import our user information from our current helpdesk
software over to RT? I can get the required fields into a CSV no problem,
but it importing them directly into the ‘Users’ all that needs to happen?

Troy Brown

IT Manager

Shawnee Library System

618-985-3711 x2021

mailto:tbrown@shawls.lib.il.us tbrown@shawls.lib.il.us

Shawnee is one of nine multitype Library Systems cooperating to provide
vital services to the citizens of Illinois.

2

but it importing them directly into the ‘Users’ all that needs to happen?
No, I don’t think so. I’m pretty sure Principals is involved too.
However, you should be able to script the rt CLI around the CSV pretty easily.

Cambridge Energy Alliance: Save money. Save the planet.

3

I’m brand new to RT if you could point me in the direction of the command to
use.

Troy-----Original Message-----
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Wednesday, November 26, 2008 2:11 PM
To: Troy Brown
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import users using csv file

On Wed, Nov 26, 2008 at 15:05, Troy Brown tbrown@shawls.lib.il.us wrote:

but it importing them directly into the ‘Users’ all that needs to happen?
No, I don’t think so. I’m pretty sure Principals is involved too.
However, you should be able to script the rt CLI around the CSV pretty
easily.

Cambridge Energy Alliance: Save money. Save the planet.

4

I’m brand new to RT if you could point me in the direction of the command to
use.
As indicated previously, the command is rt.
% /opt/rt3/bin/rt help

Cambridge Energy Alliance: Save money. Save the planet.

5

And a 3rd and final option, if someone still has a copy (the Internet
Archive doesn’t)
from wiki Contributions page

rt-batch-add-usershttp://mimosaid.007sites.com/rt-batch-add-users.txt -
command line tool to add a batch of RT users based on data of a csv file.

Sorry for the multiple messages. I keep discovering alternatives as I review
my own local customization TODO list.
Cambridge Energy Alliance: Save money. Save the planet.

6

Forbidden

You don’t have permission to access /rt-batch-add-users.txt on this server.

:frowning:
M.

Jerrad Pierce wrote: