Thank you I think you have a great suggestion.On Sep 9, 2016 3:19 PM, Landon Stewart lstewart@internap.com wrote:
If you formulate the email with the “From:” as the requestor it would set it accordingly in the ticket. If RT is set to produce auto-replies though they’d get that auto-reply.
On Sep 9, 2016, at 11:51 AM, Dunbar, Brian <Brian.Dunbar@von.camailto:Brian.Dunbar@von.ca> wrote:
I can format the csv anyway as desired but importing as email will make me the requester for every ticket?
From: Landon Stewart [mailto:lstewart@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import tickets from csv file
What kind of columns does the CSV have? May it’s possible to simply convert each record in the CSV to an email and use rt-mailgate?
On Sep 9, 2016, at 10:28 AM, Dunbar, Brian <Brian.Dunbar@von.camailto:Brian.Dunbar@von.ca> wrote:
Hello All,
I have a new 4.4 install of RT and I would like to import tickets from another ticket system (Spiceworks). I can get the ticket info in a csv file to import but I have not found a script that works to populate RT with the info. I found a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) but it did not work and it was made for RT4.0 I do not know perl enough to write my own script. So hopefully there is something out there that works and can be shared.
Regards
Brian
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Landon Stewart
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Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
lstewart@internap.commailto:lstewart@internap.com
� www.internap.comhttp://www.internap.com
