Hello,
I’m finally doing the rt2 to rt3 upgrade, and trying to leave RT2 in
place (installed perl into a new directory).
here’s my info:
solaris 8 sparc
RT 2.0.6 (I believe)
to RT 3.0.7_01
using rt2-to-rt3-v1.20
(if anything else is valuable I can furnish it)
Now, one note, I’m reexporting the old rt2 data because I used different
versions of Perl previously, and one post I saw related to binary
incompatibilities. But, I’m not seeing the same error, so it’s a shot
in the dark.
Doing the import the script seems to have left behind some user and
queue information. The rt.log shows the following:
[Wed Dec 3 00:37:45 2003] [warning]: Creating user aaa@aa.com at
./dumpfile-to-rt-3.0 line 728.
(/usr/local/rt3.0.7/lib/RT.pm:247)
[Wed Dec 3 00:37:45 2003] [warning]: Use of uninitialized value in
numeric ne (!=) at /usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Handle.pm line 694.
(/usr/local/rt3.0.7/lib/RT.pm:247)
in addition, I was particularly problematic:
[Wed Dec 3 00:38:13 2003] [warning]: Failed to create user for$VAR1 = {
‘NickName’ => ‘rick’,
‘Privileged’ => ‘1’,
‘City’ => ‘Portland’,
‘RealName’ => ‘Rick Rezinas’,
‘State’ => ‘OR’,
‘EmailAddress’ => ‘rick.rezinas@qsent.com’,
‘Signature’ => ‘rick’,
‘MobilePhone’ => ‘503-xxx-xxxx’,
‘CryptedPassword’ => ‘YsfstuffvYWUnUY’,
‘Zip’ => ‘97209’,
‘WorkPhone’ => ‘503-xxx-xxxx’,
‘Organization’ => ‘Production Systems’,
‘LastUpdated’ => ‘2003-05-29 20:56:02’,
‘Creator’ => ‘3’,
‘LastUpdatedBy’ => ‘4’,
‘Country’ => ‘USA’,
‘HomePhone’ => ‘503-xxx-xxxx’,
‘Created’ => ‘2002-06-12 19:11:05’,
‘Name’ => ‘rick.rezinas’
};
(/usr/local/rt3.0.7/lib/RT.pm:247)
[Wed Dec 3 00:38:13 2003] [warning]: Creating user rick@beerdrinker.org
at ./dumpfile-to-rt-3.0 line 728.
(/usr/local/rt3.0.7/lib/RT.pm:247)
[Wed Dec 3 00:38:13 2003] [warning]: Use of uninitialized value in
numeric ne (!=) at /usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Handle.pm line 694.
also, queues seem a bit tweaked. Ticket show the queue name in a
search, but the ‘New Ticket in’ dropdown does not list queues.
[Wed Dec 3 18:37:23 2003] [error]: WebRT: Queue could not be loaded. ()
(/usr/local/rt3.0.7/share/html/Elements/Error:53)
and, for some reason the ‘Last Contact’ field isn’t populated either.
Any advice is much appreciated!
thanks
rick
Rick Rezinas 503-889-7091
Unix Systems Administrator
Qsent, Inc.
When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994