I have filled out the import script as directed in the faq as follows:
my $RT1USER = “root”;
my $RT1PASSWORD = ‘xxxxxx’;
my $RT1DATABASE = “rt”;
my $RT1HOST = “localhost”;
my $RT1DATA = “/opt/rt/transactions”;
my $EMAILDOMAIN = “gblx.net”; # user_id@EMAILDOMAIN for missing RT1 emails
my $DEFAULTQUEUE = ‘rt-requests’; # Qeuue to put tickets from deleted
my result is this:
1…can’t find queue id for 1
rt-requests is not a valid queue. something is seriously wrong
HOWEVER… the ‘not-valid’ queue IS valid and I use it on a daily basis.
It has tickets in there AND… when I try other queues that are also used
all the time, I get the same error.
So… what’s the secret handshake? How much more valid than used every day
and populated does the valid queue need to be?
Global Crossing, Ltd.
IP Systems Engineering