Implementing Statistics

We have RT 3.0.12 running on FreeBSD 5.3. I am trying to
implement the Statistics package from the 3.0 contrib
directory. I cannot find any docs, so I tried the
following:

setup a user to run the scripts
extracted Statistics3.tgz in user’s public_html directory
in httpd.conf:

  <Location /home/user/public_html>
     AddDefaultCharset UTF-8
     PerlModule Apache::DBI
     PerlRequire /usr/local/rt3/bin/webmux.pl
     SetHandler perl-script
     PerlHandler RT::Mason
 </Location>

When loading the index.html via http://server/~user, the
following is displayed:

%# BEGIN LICENSE BLOCK %# %# Copyright © 1996-2003 Jesse
Vincent %# %# (Except where explictly superceded by other
copyright notices) %# %# Copyright this file © 2003
Harald Wagener %# %# This work is made available to you
under the terms of Version 2 of %# the GNU General Public
License. A copy of that license should have %# been
provided with this software, but in any event can be
snarfed %# from www.gnu.org. %# %# This work is
distributed in the hope that it will be useful, but %#
WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
See the GNU %# General Public License for more details. %#
%# Unless otherwise specified, all modifications,
corrections or %# extensions to this work which alter its
source code become the %# property of Best Practical
Solutions, LLC when submitted for %# inclusion in the
work. %# %# %# END LICENSE BLOCK <& /Elements/Header,
Title => loc(‘RT Statistics’) &> <&
/Statistics/Elements/Tabs, Title => loc(‘RT Statistics’)
&>

* <&|/l&>Requests per day per Queue
  <&|/l&>See the number of requests worked on in a

time period
* <&|/l&>Open and Stalled Requests
<&|/l&>See the number of open and stalled Requests
* <&|/l&>Requests in Multiple Queues
<&|/l&>See the number of requests worked on in
different Queues
* <&|/l&>Requests per Day of Week (absolute)
<&|/l&>See when requests are made and resolved
* <&|/l&>Average Time to Resolve
<&|/l&>See how long requests usually take to be
resolved
* <&|/l&>Time to Resolve (scatter graph)
<&|/l&>Detailed graph of time to resolve requests

Any ideas on what I am doing wrong and/or how I can get
this working? Thanks.

Viren Patel
Chem. & Biochem.
University of Texas at Austin

Any reason you are not installing the package within the RT tree? The
package is supposed to intergrate into the RT infrastructure. At least
that is my understanding.

Ramon Kagan
York University, Computing and Network Services
Information Security - Senior Information Security Analyst
(416)736-2100 #20263
rkagan@yorku.ca


I have not failed. I have just I don’t know the secret to success,
found 10,000 ways that don’t work. but the secret to failure is
trying to please everybody.
- Thomas Edison - Bill Cosby
----------------------------------- ------------------------------------On Fri, 28 Jan 2005, Viren Patel wrote:

We have RT 3.0.12 running on FreeBSD 5.3. I am trying to
implement the Statistics package from the 3.0 contrib
directory. I cannot find any docs, so I tried the
following:

setup a user to run the scripts
extracted Statistics3.tgz in user’s public_html directory
in httpd.conf:

  <Location /home/user/public_html>
     AddDefaultCharset UTF-8
     PerlModule Apache::DBI
     PerlRequire /usr/local/rt3/bin/webmux.pl
     SetHandler perl-script
     PerlHandler RT::Mason
 </Location>

When loading the index.html via http://server/~user, the
following is displayed:

%# BEGIN LICENSE BLOCK %# %# Copyright © 1996-2003 Jesse
Vincent %# %# (Except where explictly superceded by other
copyright notices) %# %# Copyright this file © 2003
Harald Wagener %# %# This work is made available to you
under the terms of Version 2 of %# the GNU General Public
License. A copy of that license should have %# been
provided with this software, but in any event can be
snarfed %# from www.gnu.org. %# %# This work is
distributed in the hope that it will be useful, but %#
WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
See the GNU %# General Public License for more details. %#
%# Unless otherwise specified, all modifications,
corrections or %# extensions to this work which alter its
source code become the %# property of Best Practical
Solutions, LLC when submitted for %# inclusion in the
work. %# %# %# END LICENSE BLOCK <& /Elements/Header,
Title => loc(‘RT Statistics’) &> <&
/Statistics/Elements/Tabs, Title => loc(‘RT Statistics’)
&>

* <&|/l&>Requests per day per Queue
  <&|/l&>See the number of requests worked on in a

time period
* <&|/l&>Open and Stalled Requests
<&|/l&>See the number of open and stalled Requests
* <&|/l&>Requests in Multiple Queues
<&|/l&>See the number of requests worked on in
different Queues
* <&|/l&>Requests per Day of Week (absolute)
<&|/l&>See when requests are made and resolved
* <&|/l&>Average Time to Resolve
<&|/l&>See how long requests usually take to be
resolved
* <&|/l&>Time to Resolve (scatter graph)
<&|/l&>Detailed graph of time to resolve requests

Any ideas on what I am doing wrong and/or how I can get
this working? Thanks.


Viren Patel
Chem. & Biochem.
University of Texas at Austin


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