Images in Tickets

Nick_Metrowsky · May 8, 2006, 1:53pm

Hi Everyone,

Once in a while we receive SPAM into our ticket queues, with embedded
images. Is there a way to configure Request Tracker to not display the
images when a ticket it viewed? Attachments can only be viewed when one
click on a link; is it possible for images as well?

Take care!

Nick

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com mailto:nmetrowsky@digitalglobe.com

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com http://www.digitalglobe.com

Schultz_Eric · May 8, 2006, 4:12pm

I commented out this section of code in
/share/html/Ticket/Elements/ShowTransactionAttachments:

elsif ( $message->ContentType =~ /^image//i ) {

$m->out(‘<img src="’

. $AttachPath . ‘/’

. $Transaction->Id . ‘/’

. $message->Id

. ‘/">’ );

}

Hope this helps!

Eric Schultz
United OnlineFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Monday, May 08, 2006 6:54 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Images in Tickets

Hi Everyone,

 

Once in a while we receive SPAM into our ticket queues, with

embedded images. Is there a way to configure Request Tracker to not
display the images when a ticket it viewed? Attachments can only be
viewed when one click on a link; is it possible for images as well?

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com>

Nick_Metrowsky · July 18, 2006, 3:26pm

Hi Everyone,

When a user submits a ticket, with an image, the image is displayed,
when viewing a ticket, in a different location than where it was placed
in the message.

For example,

The message sent was:

Dear Support:

Please look at this:

Thanks.

However, when one views the ticket, they see:

Mail Headers

Dear Support,

Please take a look at this.