Images in Tickets

Hi Everyone,

Once in a while we receive SPAM into our ticket queues, with embedded
images. Is there a way to configure Request Tracker to not display the
images when a ticket it viewed? Attachments can only be viewed when one
click on a link; is it possible for images as well?

Take care!

Nick

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com mailto:nmetrowsky@digitalglobe.com

DigitalGlobe ®, An Imaging and Information Company

http://www.digitalglobe.com http://www.digitalglobe.com

I commented out this section of code in
/share/html/Ticket/Elements/ShowTransactionAttachments:

elsif ( $message->ContentType =~ /^image//i ) {

$m->out(’<img src="’

. $AttachPath . ‘/’

. $Transaction->Id . ‘/’

. $message->Id

. ‘/">’ );

}

Hope this helps!

Eric Schultz
United OnlineFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Monday, May 08, 2006 6:54 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Images in Tickets

Hi Everyone,

 

Once in a while we receive SPAM into our ticket queues, with

embedded images. Is there a way to configure Request Tracker to not
display the images when a ticket it viewed? Attachments can only be
viewed when one click on a link; is it possible for images as well?

Take care!

 

Nick

 



Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com <mailto:nmetrowsky@digitalglobe.com>


DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com>

Hi Everyone,

When a user submits a ticket, with an image, the image is displayed,
when viewing a ticket, in a different location than where it was placed
in the message.

For example,

The message sent was:

Dear Support:

Please look at this:

Thanks.

However, when one views the ticket, they see:

Mail Headers

Dear Support,

Please take a look at this.

Thanks.

This is occurring in RT 3.4.4. Does this have something to do with the
way rt-mailgate handles attachments? Is there some setting to have this
display when the sender intended?

Thank you for your response in advance.

Take care!

Nick

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com mailto:nmetrowsky@digitalglobe.com

DigitalGlobe ®, An Imaging and Information Company

http://www.digitalglobe.com http://www.digitalglobe.com