Hello all,
I have finished setting up a new Ubuntu server running RT4.0.2, using
modperl2/apache2 . The issue that I am having is that when users send an
email with text and images in it, the images are being stripped out and
shown as attachments in RT and the AdminCC/watcher emails.
Example
User sends:
Text1
image1
text2
image2
RT displays/Emails AdminsCC
Text1
text2
Attachments
image1/image2
I have set the templates content type to html, and set to prefer richtext.
Is there any way to make RT, and most importantly the emails that RT sends
to the AdminCC/watchers format the same way that the email comes in?
Thanks for any help!
Kev
Hi,
No option out of the box and solving it wouldn’t very simple.On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox root.kev@gmail.com wrote:
Hello all,
I have finished setting up a new Ubuntu server running RT4.0.2, using
modperl2/apache2 . The issue that I am having is that when users send an
email with text and images in it, the images are being stripped out and
shown as attachments in RT and the AdminCC/watcher emails.
Example
User sends:
Text1
image1
text2
image2
RT displays/Emails AdminsCC
Text1
text2
Attachments
image1/image2
I have set the templates content type to html, and set to prefer richtext.
Is there any way to make RT, and most importantly the emails that RT sends
to the AdminCC/watchers format the same way that the email comes in?
Thanks for any help!
Kev
RT Training Sessions (http://bestpractical.com/services/training.html)
- Barcelona, Spain — November 28 & 29, 2011
Best regards, Ruslan.
Ah, ok then.
Thanks for letting me know Ruslan. I assume that is because the original
email is broken up into attachments and text, and the format of the
original email is not kept?
Thanks again,
KevOn Fri, Nov 4, 2011 at 8:48 AM, Ruslan Zakirov ruz@bestpractical.comwrote:
Hi,
No option out of the box and solving it wouldn’t very simple.
On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox root.kev@gmail.com wrote:
Hello all,
I have finished setting up a new Ubuntu server running RT4.0.2, using
modperl2/apache2 . The issue that I am having is that when users send an
email with text and images in it, the images are being stripped out and
shown as attachments in RT and the AdminCC/watcher emails.
Example
User sends:
Text1
image1
text2
image2
RT displays/Emails AdminsCC
Text1
text2
Attachments
image1/image2
I have set the templates content type to html, and set to prefer
richtext.
Is there any way to make RT, and most importantly the emails that RT
sends
to the AdminCC/watchers format the same way that the email comes in?
Thanks for any help!
Kev
RT Training Sessions (http://bestpractical.com/services/training.html)
- Barcelona, Spain — November 28 & 29, 2011
–
Best regards, Ruslan.
Ah, ok then.
Thanks for letting me know Ruslan. I assume that is because the original
email is broken up into attachments and text, and the format of the original
email is not kept?
No, it’s not broken up by RT, but by MUA that sends it. Each image is
an attachment. Email
is HTML where img tags have special URLs to point to attached images,
so receiving agent
can extract files for images from email’s attachments.
Even when RT shows HTML it uses scrubber to get rid of dangerous
parts. IMG tags are also
skipped. Not skiping tags is easy part, but rewriting src attributes
to point to attached files is
a little bit harder. Images are processed with libraries that have
bugs that can be used to inject
executable code into images, so it’s better to give people link “show
images in this email”.
This is doable, but needs development time.
Thanks again,
Kev
Hi,
No option out of the box and solving it wouldn’t very simple.
Hello all,
I have finished setting up a new Ubuntu server running RT4.0.2, using
modperl2/apache2 . The issue that I am having is that when users send
an
email with text and images in it, the images are being stripped out and
shown as attachments in RT and the AdminCC/watcher emails.
Example
User sends:
Text1
image1
text2
image2
RT displays/Emails AdminsCC
Text1
text2
Attachments
image1/image2
I have set the templates content type to html, and set to prefer
richtext.
Is there any way to make RT, and most importantly the emails that RT
sends
to the AdminCC/watchers format the same way that the email comes in?
Thanks for any help!
Kev
RT Training Sessions (http://bestpractical.com/services/training.html)
- Barcelona, Spain — November 28 & 29, 2011
–
Best regards, Ruslan.
Best regards, Ruslan.
Is there a simple way to filter out known images? Everyone in my company has the same signature with 5 or 6 images in it. It would be nice if I can tell RT to not attach images with those specific names.
Is there a simple way to filter out known images? Everyone in my company has the same signature with 5 or 6 images in it. It would be nice if I can tell RT to not attach images with those specific names.
You really want to put something before RT, like mimedefang or some
similar piece of software.