Since setting up my work’s RT instance four years ago, we’ve used local users. However, I’d very much like to move us to Active Directory authentication instead. My question is: with years of records already in place, how would I make this transition? How would I make sure existing user accounts become their respective AD accounts?
We’ve always used first initial last name as our username scheme, without the @domain.com part, but AD would use the domain. Does the AD authentication plugin have some kind of mapping or automatic transformation? I should say that all users are internal to our company; we don’t use our RT instance for public tickets. Thus, everyone’s AD username is their current RT username with the @domain.com part added to it.