IE stops responding and display issue

RT Users
1

I am seeing an intermittent issue where just after logging in to RT
3.6.1 with Internet Explorer it loads as far as the At A glance
header and then hangs.

On clients where the page does actually load, the right hand column
appears to overlap the left hand column.

Has anyone else seen this behavior?

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh." -Lord Byron

2

I have discovered a lot more about this problem.

It appears to be a problem with the nav.css file. If I comment out
that file IE will load the page just fine (albeit a bit ugly :slight_smile: ).

I looked at the subversion repository and see that the only thing
that changed from 3.6.0 to 3.6.1 is the copyright notice as far as I
can tell.

I am starting to comment out specific parts of the nav.css file to
see what is causing the problem but have had little luck thus far. We
have not done any local customizations of the css files. Any ideas
about what would be causing this very strange behavior?

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
“The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh.” -Lord ByronOn Sep 6, 2006, at 1:29 PM, Shawn Plummer wrote:

I am seeing an intermittent issue where just after logging in to RT
3.6.1 with Internet Explorer it loads as far as the At A glance
header and then hangs.

On clients where the page does actually load, the right hand column
appears to overlap the left hand column.

Has anyone else seen this behavior?

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with  
beings brighter than have been, and give a breath to forms which  
can outlive all flesh." -Lord Byron

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Discover RT's hidden secrets with RT Essentials from O'Reilly  
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3

I am starting to comment out specific parts of the nav.css file to
see what is causing the problem but have had little luck thus far. We
have not done any local customizations of the css files. Any ideas
about what would be causing this very strange behavior?

Any chance Microsloth pushed out an IE update that broke something?
That’s my go-to idea when things Just Stop Working.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"That's women for you; you divorce them, and 10 years later,
  they stop having sex with you."  -- Jennifer Crusie; _Fast_Women_
4

That is what I am thinking at the moment. Does anyone have a
relatively unpatched version of windows IE 6 they can test against a
3.6.1 install?

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
“The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh.” -Lord ByronOn Sep 18, 2006, at 4:35 PM, Jay R. Ashworth wrote:

On Mon, Sep 18, 2006 at 04:07:35PM -0400, Shawn Plummer wrote:

I am starting to comment out specific parts of the nav.css file to
see what is causing the problem but have had little luck thus far. We
have not done any local customizations of the css files. Any ideas
about what would be causing this very strange behavior?

Any chance Microsloth pushed out an IE update that broke something?
That’s my go-to idea when things Just Stop Working.

Cheers,
– jra

Jay R. Ashworth
jra@baylink.com
Designer
Baylink RFC 2100
Ashworth & Associates The Things I
Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1
727 647 1274

“That’s women for you; you divorce them, and 10 years later,
they stop having sex with you.” – Jennifer Crusie; Fast_Women

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

I am hvin RT 3.6.0.
I think you need to clear the cache inside …
/var/mason_data/obj
then restart ur weserver

Rgds
TanuFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Shawn
Plummer
Sent: Tuesday, September 19, 2006 7:59 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] IE stops responding and display issue

That is what I am thinking at the moment. Does anyone have a relatively
unpatched version of windows IE 6 they can test against a
3.6.1 install?

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
“The mind can make substance, and people planets of its own with beings
brighter than have been, and give a breath to forms which can outlive
all flesh.” -Lord Byron

I am starting to comment out specific parts of the nav.css file to
see what is causing the problem but have had little luck thus far. We

have not done any local customizations of the css files. Any ideas
about what would be causing this very strange behavior?

Any chance Microsloth pushed out an IE update that broke something?
That’s my go-to idea when things Just Stop Working.

Cheers,
– jra

Jay R. Ashworth
jra@baylink.com
Designer
Baylink RFC 2100
Ashworth & Associates The Things I
Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1
727 647 1274

“That’s women for you; you divorce them, and 10 years later,
they stop having sex with you.” – Jennifer Crusie;
Fast_Women

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

6

I am hvin RT 3.6.0.
I think you need to clear the cache inside …
/var/mason_data/obj
then restart ur weserver

Rgds
Tanu

In troubleshooting this process I have cleaned the entire mason_data
directory and restarted the web server dozens of times.

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
“The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh.” -Lord Byron