Hey All,
I have been working with RT & I started thinking about how it can be integrated with external tools or reporting systems I know RT is super flexible with extensions and APIs but I still find myself struggling to understand the best way to connect it with other platforms For example has anyone here tried pulling RT data into a dashboard tool for better visualization or reporting. I was reading about business intelligence tools & even though I am taking a Power BI Course I am not sure if connecting RT with something such as that is straightforward or if it needs a custom setup.
I want to hear your thoughts experiences or even small tips about what worked for you when it came to integrating RT with other systems Did you use APIs directly or did you rely more on third party connectors Any advice or examples would be super helpful. Also i have check this RT4 rt-crontool with RT::Authen::ExternalAuth still need advice.
Thank you.