Ok; I’ve given up on trying to customize RT. My PERL skills are too
rusty, and I can’t find suitable references to show me what I need to
call in RT.
Does anyone have scrips that do these two things:
- Notify via email a group that a ticket has been submitted. (EX:
Someone submits a ticket to General & it emails the admins).
- A ticket gets created using an email that has no account associated
with it. When an account gets created, automatically assign them a
random password & email them with it.
I really like RT, but the only way it seems to get any real help is to
pay for support.