I need two scrips

RT Users
1

Ok; I’ve given up on trying to customize RT. My PERL skills are too
rusty, and I can’t find suitable references to show me what I need to
call in RT.

Does anyone have scrips that do these two things:

  1. Notify via email a group that a ticket has been submitted. (EX:
    Someone submits a ticket to General & it emails the admins).
  2. A ticket gets created using an email that has no account associated
    with it. When an account gets created, automatically assign them a
    random password & email them with it.

I really like RT, but the only way it seems to get any real help is to
pay for support.

Steve

2
  1. Notify via email a group that a ticket has been submitted. (EX: Someone submits a ticket to
    General & it emails the admins).

Just make them AdminCcs - the default Scrips notify on create.

  1. A ticket gets created using an email that has no account associated with it. When an
    account gets created, automatically assign them a random password & email them with it.

There is at least one template for this on the wiki.

-kevin

1 Like
3

Ok; I’ve given up on trying to customize RT. My PERL skills are too rusty,
and I can’t find suitable references to show me what I need to call in RT.

Does anyone have scrips that do these two things:

  1. Notify via email a group that a ticket has been submitted. (EX: Someone
    submits a ticket to General & it emails the admins).
  2. A ticket gets created using an email that has no account associated with
    it. When an account gets created, automatically assign them a random
    password & email them with it.

I really like RT, but the only way it seems to get any real help is to pay
for support.

Steve

There are scrips for doing both of these things on the wiki:

http://requesttracker.wikia.com/wiki

Richard Clark
richard@fohnet.co.uk

4

Just to update (yes; I know this is ancient), Kevin’s solution about using the AdminCC role is correct. The real issue I had that made this solution not work was the manager of the site didn’t have it organized enough to allow me to do this.