While I am not sure what the problem was or what caused it, I dropped
the database and reinitialized it. Since this was a newly installed test
system, that was an option.
It now works. The next step will be to install RTFM and see if the
problem comes back up. Fortunately, this time, I took a snap shot of
the vm in this working state.
Now that it works the real hard part is here… I need to sell the
higher ups that we (“I” is really more accurate here) think we should
move to RT from TrackIT.
Thanks;
James
James Alspach
Systems Applications Technician
Shasta County Office of Education
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of James Alspach
Sent: Friday, June 08, 2007 8:58 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: I broke itI do not know if it really applies to my issue but, I just tested
rt-mailgate and it seems to work just fine. I used the example from
the
rt3.6-clients/README.Debian and it created a ticket right away.James
James Alspach
Systems Applications Technician
Shasta County Office of Education-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of James Alspach
Sent: Friday, June 08, 2007 8:51 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RE: I broke itIt has been suggested that it may help if I posted my RT_SiteConfig
file
so… here it is.
Only the names and passwords have been removed to protect the
guilty.
The only thing I see that may be causing a problem (but really, if I
knew enough to self diagnose I would not be here asking for help.)
is
that I have sendmail instead of sendmailpipe. I have tried this
both
ways making sure to change the next line as well to add or remove
the
-t. I get the same results either way.
The reason I changed this was that I did not seem to have a
sendmailpipe
command on my system (Debian etch) however, looking at the exim4
config
makes me thing I should leave it in.
I am going to try running rt-mailgate from the command line to see
if
that works although my understanding is that that system is more for
the
inbound side of things which can wait a little bit.Thank you for any help;
JamesJames Alspach
Systems Applications Technician
Shasta County Office of Education-----Original Message-----
From: root [mailto:root@shastacoe.org]
Sent: Friday, June 08, 2007 8:28 AM
To: James Alspach
Subject: RT_SiteConfigRT_SiteConfig.pm
These are the bits you absolutely must edit.
To find out how, please read
/usr/share/doc/request-tracker3.6/NOTES.Debian
THE BASICS:
Set($rtname, ‘shastacoe.org’);
Set($Organization, ‘shastacoe.org’);Set($CorrespondAddress , ‘rt@shastacoe.org’);
Set($CommentAddress , ‘rt-comment@shastacoe.org’);Set($Timezone , ‘America/Los_Angeles’); # obviously choose what
suits
youTHE DATABASE:
Set($DatabaseType, ‘Pg’); # e.g. Pg or mysql
These are the settings we used above when creating the RT
database,
you MUST set these to what you chose in the section above.
Set($DatabaseUser , ‘rtdbadminuser’);
Set($DatabasePassword , ‘rtdbadminuserpassword’);
Set($DatabaseName , ‘rtdatabase’);The domain name of your database server
If you’re running mysql and it’s on localhost,
leave it blank for enhanced performance
Set($DatabaseHost , ‘’);
Set($DatabaseRTHost , ‘’);THE WEBSERVER:
Set($WebPath , “/rt”);
#Set($WebBaseURL , “http://shastacoe.org”);
Set($WebBaseURL , “http://10.1.3.82”);{{{ Incoming mail gateway configuration
OwnerEmail is the address of a human who manages RT. RT will send
errors generated by the mail gateway to this address. This
address
should not be an address that’s managed by your RT instance.
Set($OwnerEmail , ‘jalspach@shastacoe.org’);
sprintf() format of the friendly ‘From:’ header; its arguments
are SenderName and SenderEmailAddress.
Set($FriendlyFromLineFormat , “"%s via RT" <%s>”);
RT can optionally set a “Friendly” ‘To:’ header when sending
messages
to
Ccs or AdminCcs (rather than having a blank ‘To:’ header.
This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
If you are using sendmail, rather than postfix, qmail, exim or
some
other MTA,
you must disable this option.
Set($UseFriendlyToLine , 1);
{{{ Web interface configuration
$LogoURL points to the URL of the RT logo displayed in the web UI
Set($LogoURL , $WebImagesURL . “bplogo.gif”);
If PreferRichText is set to a true value, RT will show HTML/Rich
text
messages in preference to their plaintext alternatives. RT
“scrubs”
the
html to show only a minimal subset of HTML to avoid possible
contamination
by cross-site-scripting attacks.
Set($PreferRichText, 1);
By default, RT shows newest transactions at the bottom of the
ticket
history page, if you want see them at the top set this to ‘0’.
Set($OldestTransactionsFirst, ‘0’);
#Sendmail Configuration
$MailCommand defines which method RT will use to try to send mail
We know that ‘sendmailpipe’ works fairly well.
If ‘sendmailpipe’ doesn’t work well for you, try ‘sendmail’
Note that you should remove the ‘-t’ from $SendmailArguments
if you use ‘sendmail’ rather than ‘sendmailpipe’
Set($MailCommand , ‘sendmail’);
$SendmailArguments defines what flags to pass to $Sendmail
assuming you picked ‘sendmail’ or ‘sendmailpipe’ as the
$MailCommand
