I don’t know how to set up one queue that can be used. Can someone guide me to setup one workable queue？
- how to set up one queue.
- how to link a user to the queue.
- how to set up the email for the queue, user can send the request to RT via mail.
- how to set up the email system for the RT system, because we reply queue, then the user can receive that information via mail.
Thanks in advance! I really need your help on this.