Hi all - so I’d like to be able to copy URLs of RT tickets and create hyperlinks to them from other places. This works from html/webpages pages (clicking the hyperlink goes straight to the RT ticket as expected) but not for some reason when clicking on hyperlinks from certain other apps/programs, like MS Access or Excel. When I click the hyperlink from Access or Excel, it just goes to the RT homepage not to the ticket itself. Other hyperlinks work fine from Excel and Access.
it can’t be a problem with the URLs themselves as like I said they work from other webpages (like our own wiki)
Is it a Microsoft thing (i.e. is Excel and Access doing something with the URL before it going to the webpage?
Cheers for any help
matt