I am able to create html templates. But using web interface If I reply to any ticket, mails sending only in a plain text format. FCK editor giving me an option to add hyperlink but when RT send mails, message body is sending only as plain text.
Date: Tue, 15 Dec 2009 09:38:54 -0500
Subject: Re: [rt-users] Hyperlink in FCK editor
I am not able to add hyperlink in RT FCK editor. If i check the source in FCK editor,
editor is adding Hyprerlinks but when mail send from RT hyper link is removing from message
I am using Request tracker 3.8 in Debian lenny… Please help if anybody worked on this
Read through docs/templates.pod in your RT tarball for information on
how to create html templates.
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