HTTPS - does it work - try again

RT Users
1

Hi,

This time I’ll finish the message

I’ve set up

support: support rt

support: support kbailey nstone gpeter

rt: “|/usr/bin/rt-mailgate --queue support --action correspond --url
http://cyclone.example.com/rt”

in the aliases file.

RT version is:

ii request-tracker3.6 3.6.1-4

I’d like to use https://cyclone.example.com/rt

for the web address as it’s more secure. Currently we haven’t set up a
certificate on that address.

Does HTTPS work with RT? I had set this up but it didn’t seem to work
properly.

Cheers,
Kevin Bailey
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com http://www.freewayprojects.com/
Email: kbailey@freewayprojects.com mailto:kbailey@freewayprojects.com
Phone: +44 (0)1752 267090

2

support: support rt

support: support kbailey nstone gpeter

rt: “|/usr/bin/rt-mailgate --queue support --action correspond --url
[1]http://cyclone.example.com/rt”

in the aliases file.

RT version is:

ii request-tracker3.6 3.6.1-4

I’d like to use [2]https://cyclone.example.com/rt

for the web address as it’s more secure. Currently we haven’t set up a certificate on that
address.

It isn’t clear to me how you can have httpd enabled without a
certificate.

Does HTTPS work with RT? I had set this up but it didn’t seem to work properly.

I assume you’re asking about https + rt-mailgate
Install Net::SSLeay and the perl library that rt-mailgate uses will be
able to connect to an https server.
If you add --debug to your rt-mailgate command, you may get useful
info about why it is failing for you

-kevin

3

Kevin Falcone wrote:

support: support rt

support: support kbailey nstone gpeter

rt: “|/usr/bin/rt-mailgate --queue support --action correspond --url
[1]http://cyclone.example.com/rt”

in the aliases file.

RT version is:

ii request-tracker3.6 3.6.1-4

I’d like to use [2]https://cyclone.example.com/rt

for the web address as it’s more secure. Currently we haven’t set up a certificate on that
address.

It isn’t clear to me how you can have httpd enabled without a
certificate.

The server has a self-signed certificate - which means it has to be OK’d
when using a browser.

Does HTTPS work with RT? I had set this up but it didn’t seem to work properly.

I assume you’re asking about https + rt-mailgate
Install Net::SSLeay and the perl library that rt-mailgate uses will be
able to connect to an https server.
If you add --debug to your rt-mailgate command, you may get useful
info about why it is failing for you

Thanks for that.

On Debian I added the package

libio-socket-ssl-perl

and the rt-mailgate is working.

Cheers,

Kevin

-kevin

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kevin Bailey
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com http://www.freewayprojects.com/
Email: kbailey@freewayprojects.com mailto:kbailey@freewayprojects.com
Phone: +44 (0)1752 267090