Tickets are coming into the system multiple times.
When I look at the Postfix queue, I see messages queued up for retry like:
-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
64A8227 1915 Mon Jun 1 22:48:12 firstname.lastname@example.org
(temporary failure. Command output: RT server error. The RT server
which handled your email did not behave as expected. It said:
HTTP::Response=HASH(0xb1b9b68)okok Ticket: 1118 Queue: support Owner:
Nobody Status: new Subject: test Requestor: email@example.com)
– 2 Kbytes in 1 Request.
The response from rt-mailgate looks like it successfully created the
ticket (and I can see ticket 1118 in RT).
Looking through the rt-mailgate code around line 238, it checks for
the response ‘ok’ or ‘not ok’ starting at the beginning of the
response. In this case, it looks like there is
’HTTP::Response-HASH…’ at the beginning of the response. Any idea
where that’s coming from?