Http gateaway for submiting tickets

RT Developers
1

Hi all,
has rt a public(no authorisation) HTTP POST gateway
for submiting tickets, like through the mail gateway?
the mail gateway has some restrictions, particularly you can’t
define some initial ticket status or owner on submition.

if there is nothing like this already implemented, a template could be the
NEW TICKET form. I mean a POST gateway already exists, but as far as I
know an authorisation is required for submiting the form.

I think of writing a small minimodule, that would
provide this gateway (if it doesn’t already exist), a module
that would use a similar(or just the same) way of creating
a ticket. for example the same function call, or
maybe it should pass the content to the gateway
used by the NEW TICKET form(just a thought;)

if anybody thinks that I should know something before I start
to write this module (particular point to start on insources or docu if
some on this subject is there maybe some ideas how and were)

  • any comments are apreciated.

Levon

2

if there is nothing like this already implemented, a template could be the
NEW TICKET form. I mean a POST gateway already exists, but as far as I
know an authorisation is required for submiting the form.

There’s a pretty good POST gateway that already exists. Oh, maybe I’m
thinking about the mail gateway.

if anybody thinks that I should know something before I start
to write this module (particular point to start on insources or docu if
some on this subject is there maybe some ideas how and were)

  • any comments are apreciated.

It’s generally good to grep first and ask questions later.

-R

3

There’s a pretty good POST gateway that already exists. Oh, maybe I’m
thinking about the mail gateway.
maybe you could be more precise if you decided to reply, cause
I’m not sure to understand what do you mean by “maybe thinking about
the mail gateway”.

If you’r about that that I should stay using the mail gateway - I
mentioned the because of restrictions of this gateway this doesn’t suit.

but maybe you mean that there is something similar between they.
anyway it’t not so plain to me what you meant.

It’s generally good to grep first and ask questions later.

thanks mom. i’ll think about it. I wonder what is your reply about.

4

There’s a pretty good POST gateway that already exists. Oh, maybe I’m
thinking about the mail gateway.
maybe you could be more precise if you decided to reply, cause
I’m not sure to understand what do you mean by “maybe thinking about
the mail gateway”.

I believe robert is suggesting that you have a look at how the mail
gateway is put together. More specifically, at the fact that the mail
gateway inserts messages into RT by POSTing a message to the RT server,
just as you asked about.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

gateway inserts messages into RT by POSTing a message to the RT server,
just as you asked about.
wow, thanks a lot!
I’ll post again as soon as i some have usable-tested code
to present.

6

At 2003-11-08 20:07:15 +0100, levon@mail.desy.de wrote:

if anybody thinks that I should know something before I start […]

Have you seen the bin/rt command-line interface in recent RT releases?
It requires authentication, but you can create new tickets and specify
various ticket properties right at the start. (See “rt help create”.)

– ams