Html2mime+

RT Users
1

Hi all,

I’ve adapted html2mime into a multi-function script I’m calling mailfilter.
mailfilter will pass messages to SpamAssassin, amend (most) HTML
messages to include an alternate* text/plain part, and can remove
Mac metadata attachments as well.

You can retrieve it from: http://pthbb.org/manual/software/mailfilter

*Fixes html2mime’s formatting that causes RT to display content 2x.
Cambridge Energy Alliance: Save money. Save the planet.

2

Note that you’ll need this patch
Bug #41228 for MIME-tools: [patch] Fix MIME::Entity::parts() so that removal of sections actually works.
for Mac meta stripping to work.
Cambridge Energy Alliance: Save money. Save the planet.

3

I’m fresh from a successful upgrade to 3.8.1.

One thing users asked for was to be able to forward out of RT. When I
forward out of RT I get an email with things like this:

This is forward of transaction #66135 of a ticket #4081

Then a mime-attachment.eml

So this wasn’t the expected behavior. Users wanted, well, an email
that looked just like the process when they use reply, but now ‘From’
their email to someone else so they can fob off the ticket/email/issue
to someone outside the RT system (like management…).

Anyone have a way to make Forward work like this?

Carolyn

4

I think ForwardFromUser config option might help. If it’s not then I
don’t get what exactly you want.On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman cfairman@epgy.stanford.edu wrote:

I’m fresh from a successful upgrade to 3.8.1.

One thing users asked for was to be able to forward out of RT. When I
forward out of RT I get an email with things like this:

This is forward of transaction #66135 of a ticket #4081

Then a mime-attachment.eml

So this wasn’t the expected behavior. Users wanted, well, an email
that looked just like the process when they use reply, but now ‘From’
their email to someone else so they can fob off the ticket/email/issue
to someone outside the RT system (like management…).

Anyone have a way to make Forward work like this?

Carolyn

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Best regards, Ruslan.

5

This is forward of transaction #66135 of a ticket #4081

Then a mime-attachment.eml
I think ForwardFromUser config option might help. If it’s not then I
don’t get what exactly you want.

The complaint seems to be about the attachment.
More specifically, I imagine it’s Content-Type: message/rfc822
Alas many MUAs don’t handle this properly (including gmail).

Cambridge Energy Alliance: Save money. Save the planet.

6

Yes, that’s the issue.

The email content itself is often (for most mail readers staff here
use) just an attachment. In some webmail clients it is ok but not in
Apple Mail or Thunderbird (Windows).

Carolyn

(We’re still undecided about the setting for ForwardFromUser actually)On Nov 26, 2008, at 10:39 AM, Jerrad Pierce wrote:

On Wed, Nov 26, 2008 at 13:13, Ruslan Zakirov ruz@bestpractical.com wrote:

On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman cfairman@epgy.stanford.edu wrote:

This is forward of transaction #66135 of a ticket #4081

Then a mime-attachment.eml
I think ForwardFromUser config option might help. If it’s not then I
don’t get what exactly you want.

The complaint seems to be about the attachment.
More specifically, I imagine it’s Content-Type: message/rfc822
Alas many MUAs don’t handle this properly (including gmail).

–
Cambridge Energy Alliance: Save money. Save the planet.

Carolyn Fairman
Education Program for Gifted Youth
650.614.2456
cfairman@epgy.Stanford.edu