We’re using HTML formatting in correspondence from RT. However, we’re
running into a problem with text that comes out of
When the message is sent in plain text, all of the carriage returns
from Content are translated properly into linebreaks. However, in the
HTML version, the carriage returns are ignored and all of the text
from Content is displayed on one line.
(In the Template, the message content type is set as: Content-Type:
Does anyone know how we might fix this and retain our HTML messages?
User Support Manager
Educational Technology Services